Customer Support Sr. Manager

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Title:     Customer Support Sr. Manager 

Company: BDSI

Job ID:  98586

Location:  Miami, FL

 

Job Description/Position Overview:

 

This position requires to work onsite 100%. The selected candidate will be required to work onsite at above mentioned location.

 

Export Control:

The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.

 

Position Summary:

Manages employees and mid-level managers performing supply chain activities within Product Support.  Develops and executes integrated organizational plans, policies and procedures and guides the development of business and technical strategies, goals and objectives.  Acquires resources for organizational activities, provides technical management of suppliers and leads process improvements in collaboration with the global team.  Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.  Provides oversight and approval of technical approaches, products and processes.  Manages, develops and motivates employees and mid-level managers. Provides leadership and support to the Snr Manager and in region support cross functionally.

 

Essential Job Duties and Responsibilities:

 

Business Acumen

Knowledgeable of how the business and organization operates; knowledgeable of policies, practices, trends, and information affecting the business and organization; understands the competition and the marketplace. Understands how to accomplish tasks through formal channels and informal network; understands the cultures of organizations.  Applies this information in a way that contributes to the organizations strategic plan and bottom line.

 

Communication

Using a variety of media, clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message to drive collaboration and cross functional alignment.

 

Continuous Learning

Demonstrates an interest in personal learning and development.  Seeks feedback from multiple sources about how to improve and develop; modifies behavior based on feedback or self-analysis of past mistakes.  Takes steps to develop and maintain the knowledge, skill, and ability to perform.

 

Customer Focus

Makes customers and their needs a primary focus of one’s actions.

 

Innovation/Creativity

Discovers new opportunities and solutions for problems by looking beyond current practices and using innovative thinking. Tries different and novel ways to deal with work problems and opportunities.

 

Quality

Provide products and services that meet the highest technical and quality standards, regulatory requirements, and company policies and processes and embrace first-time quality as a way of life – not accepting, crating or passing any defects and speaking up.

 

Safely Awareness

Identifying and correcting conditions and behaviors that affect employee, public, and customer safety; upholding safety standards; demonstrating proactive safety culture leadership.

 

Technical Competencies:

 

Analytical Skills (Technical)

Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

 

Boeing Knowledge

Knowledge of Boeing’s organizations, processes, program plans, policies and procedures, and products required to effectively perform functional responsibilities of the occupation.

 

Customer Knowledge

Knowledge of techniques to help identify a customer’s organization, capabilities, practices, support resources, preferences, problems, and other constraints in order to provide effective product support and technical issue resolution.

 

Basic Qualifications (Required Skills/Experience):

• 8-10 years of experience in Sales and/or Program Management in an aerospace or complex industry.
• 4-6 years of supervisory experience
• Managing customer programs with annual revenues in excess of $100 million.
• Proficient knowledge in all Microsoft Office (Excel, Word, PowerPoint) applications.
• Demonstrated leadership, com