Central Offices - Customer Service Deduction Specialist

Bachoco USA produces the highest quality chicken products for the U.S. market. Currently, the Bachoco USA family includes more than 4,000 team members who are dedicated to consistently producing high-quality chicken products and nourishing people around the world.

 

 

 

Bachoco USA is seeking a Customer Service Representative Deduction Specialist for our Central Offices in Fort Smith, AR.

 

Summary: Analyze and make the determination if a deduction is approved or denied, and to properly process through the accounting system.  This position reports to the Customer Service Manager.

 

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Request proper back up for short payments when customers do not provide detail
• Determine if short payments were properly or improperly taken, this will require constant communication with sales team, customer service team, and customers
• Contact customer if short payments were improperly taken and work to get re-payment from customer
• Creates credit memos for approval by Sales if properly taken
• Maintains documentation of communication with customers to update sales and accounting when needed
• Responsible for timely resolution of deductions
• Assist the Customer Service Team in the management of accrual monies and check requests when needed
• Gather information from SOI to verify short payments are taken correctly against pounds sold
• Update Sales Management and Accounts Receivable Department weekly on current status of open invoices with short payments
• Manage and organize customer claims email on further processed back up
• Other duties as required from management

 

Education Requirements

• High School Education or Equivalent

 

Requirements:

• 1 Year Experience in a Clerical Role
• Ability to organize and prioritize work
• Computer literate – basic to intermediate Excel and Microsoft Office software
• Effective communication skills and ability to handle / resolve issues.
• Mathematical Skills: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.  

 

Supervisory Responsibilities: This job has no supervisory responsibilities.

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.  Good communication skills – oral and written

 

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

Computer Skills: To perform this job successfully, an individual should have knowledge of Contact Management systems; Order processing systems; Spreadsheet software and Word Processing software.

 

Physical Demands: The physical demands described here are representative of those that must b