Consultancy: Knowledge at UNICEF rollout support Consultant - Req.#581764

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, HOPE!

Vacancy Announcement: Consultant Consultancy Title: Knowledge at UNICEF rollout support Consultant Section/Division/Duty Station: Division of Data, Analytics, Planning and Monitoring (DAPM/PET/OLKM), New York HQ  Duration: July 2025 to July 2028 Home/ Office Based: REMOTE   About UNICEF  If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you. For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. UNICEF has over 12,000 staff in more than 145 countries.   BACKGROUND Purpose of Activity/Assignment:   The “Knowledge at UNICEF (K@U)” platform  (https://knowledge.unicef.org) provides UNICEF offices with an external UNICEF branded web publishing platform which allows them to easily share UNICEF technical knowledge products and makes it easy for UNICEF partners to access them and engage around them. The platform has been developed to help position UNICEF as a global knowledge leader for children, and ensure that UNICEF as an organization manages, documents, shares knowledge effectively. The platform allows finalized technical content that is already stored on UNICEF’s internal Enterprise Content Management system in SharePoint to be shared publicly through the K@U site ensuring a single source of truth with consistency between internal and external versions of a document. The platform has been live since January 2023, and pilots are already underway.  The assignment for this consultancy is to assist the KM specialist with the management and rollout of the platform with country and regional offices, and global thematic groups.     Scope of Work: • Assist with the rollout of knowledge at UNICEF o Maintain global rollout plans for Knowledge at UNICEF  o Support offices to develop and implement plans to set up and go live on the platform. o Support offices to migrate content from existing archives to Knowledge@UNICEF o Manage and maintain the master list of contents on the platform o Track, monitor and report on the rollout progress and user adoption  o Plan,  facilitate and deliver Training of Trainers and end-user training sessions  o Support site managers in preparing rollout progress updates and presentations   • Assist with management and user support  o Providing first line user support and solutions for UNICEF offices using the platform. o Provide technical assistance to  UNICEF’s business owners and ICTD to address requests for enhancements and bug fixes  o Support teams on troubleshooting and testing bug fixes and enhancements o Develop and update FAQs and standard responses to common queries.  • Assist in the development of training and communication materials  o Support in developing user support materials and training guides  o Capture success stories and use cases  o Assist in strengthening communication efforts to inform users about upcoming changes  o Send monthly updates to user groups on status of the platform   Terms of Reference / Specific Deliverables Work Assignment Overview Deliverables/ Outputs   - Assist with the rollout of knowledge at UNICEF o Global rollout plans for Knowledge at UNICEF maintained. o Content uploaded at knowledge at UNICEF o Tracking and monitoring reports on the rollout progress and user adoption - updated at least bi-weekly  o Deliver system presentations and user trainings. At least 20 presentations given. o Develop rollout progress updates and presentations - monthly.  Continuing activity from June to January 2028  Time allocated 50% Estimated end date: January 16, 2028   - Assist with management and user support o Provide first line user support and solutions. o Reports of bugs and fixes o Developing  as FAQs standard responses to queries. o Monthly bug report/solution report submitted Continuing activity from June to January 2028 Time allocated 30% Estimated end date: January 16, 2028   - Assist in the development of training and communication materials o Develop  1 newsletter every month o Case studies and use cases – at least 4 developed.  o Yammer updates – at least 2 per month. o Monthly updates to user grou