Club Director

Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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The Elwood Club: Club Director

SUMMARY

The Club Director is responsible for the management of The Elwood Club front of house and member operations. Role maintains a service and management philosophy which serves as a guide to all staff. This position must have experience creating and implementing critical paths for the club including budgets, operating standards, job descriptions, and training manuals. 

The Club Director will provide complete oversight of the Club and the responsibilities within the club including but not limited to:  Member communications, Member event Programming, Member reservation logistics, adherence to rules and regulations, contract management, Member Service standards and Club-wide Housekeeping.

The Club Director understands the importance of building a community, maintaining brand standards and thrives in a collaborative space. This individual will help create and maintain the ever-growing member base of The Elwood Club at Newport Beach through outreach, community involvement, partnerships, and creative programming.

A successful candidate will have impeccable professional references for exceptional leadership and communication skills and cutting-edge technical knowledge for operating high-end owner services.

ESSENTIAL FUNCTIONS

• Oversee all aspects of club operations, ensuring seamless execution across food & beverage, events, membership services, and amenities.
• Recruit, develop, and mentor a high-performing leadership team while building a culture of accountability, collaboration, and professional growth.
• Lead budgeting, forecasting, and P&L management, implementing strategies that achieve revenue, profitability, and service goals.
• Serve as the primary ambassador to members, guests, and the community, ensuring meaningful engagement and consistently exceptional experiences.
• Collaborate with property and corporate leaders to align operations with overall brand strategy and standards.
• Monitor performance metrics, guest feedback, and market trends to drive continuous improvement and innovation.
• Initiate, organize, and create Member retention efforts.
• Ensure compliance with safety regulations, brand standards, and operational best practices across all departments.
• The “face of the club” and should attend all key events.
• Member centric. Must be a driver for enhanced and innovative member programming.
• Formulate and execute operational guidelines and protocols aimed at sustaining exceptional levels of service quality.
• Demonstrate a creative, entrepreneurial, and innovative approach to the operation of the club with the overriding objective of continuingly improving the member experience and club offerings.
• Focus on ensuring a high level of member satisfaction by addressing member concerns, providing exceptional service, and maintaining open communication channels.
• Develop and implement programs and events that cater to the interests and needs of the members.
• Act as a liaison between the club's management and its members, fostering strong member relationships.
• Maintain regular communication with Human Resources regarding recruiting, staffing, performance reviews, terminating associates, etc.
• Inventory management includes ongoing preventative maintenance, owner billing and inventory logistics.
• Coordinate onsite Front Desk/concierge services including training, leading, coaching, and inspiring Front Desk/Concierge team of Associates.
• Cultivate and uphold integral relationships with members based on trust and extensive knowledge of their individual backgrounds, preferences, and desires.
• Management and maintenance of all member areas, an