Senior Customer Experience Partner

Builds strong relationships with customers to gain an understanding of their business, deliver excellent customer service and maximise sales opportunities. Typically handles a large number of customers or larger, more complex customers. Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard. The customer often has a certain complexity.

Senior Customer Experience Partner 

Charlotte, NC

Are You Ready to Navigate the Future of Global Trade?

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What we Offer:

• Dynamic Environment: Work in a high-paced environment where every day brings new challenges and opportunities.

• Valued & Recognized: Join a culture where your efforts are valued, recognized, and rewarded.

• Collaborative Spirit: Join forces with amazing colleagues who share a deep commitment to our values and go the extra mile for our customers, society, and each other.

About the role:

Are you passionate about building solid relationships with customers? Do you thrive in delivering exceptional service while maximizing sales opportunities? If so, we have an exciting opportunity for you to join our team as a Senior Customer Experience Partner.

At Maersk, we believe in putting our customers first. As a Customer Experience Partner, you will play a pivotal role in understanding our customers' businesses, providing excellent service, and driving sales growth. You'll have the chance to work with diverse customers, from handling many accounts to managing more prominent, more complex clients with significant business impact.

In this role:

• You will understand our customers' business requirements and execute according to defined procedures and metrics.

• You will build and nurture long-term relationships with customers and internal teams.

• You will proactively identify and solve program exceptions, collaborating with the Global Service Centre team.

• You will maintain procedures and metrics in line with business changes and analyze and address any gaps in service levels.

• You will present program initiatives to internal stakeholders and coordinate projects initiated by clients or our team.

• You will act as a liaison between our team and clients to improve understanding and communication.

To thrive in this role, you'll need:

• Experience in transportation or logistics, with at least three years in SCM or the logistics industry.

• Excellent communication skills, both written and verbal.

• A customer-focused mindset and the ability to work well under pressure.

• Client or program management experience is a plus.

• Experience in Excel, including advanced functions and data manipulation.

• Familiarity with Power BI for data visualization and reporting.

Join us as we harness cutting-edge technologies and unlock global opportunities. With Maersk, we can sail towards a brighter, more sustainable future.

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range: $60,000-$70,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in acco