Pharmacy Technician Liaison - Sharp Grossmont Specialty Pharmacy – Day Shift – Full Time

Hours:

Shift Start Time:

8:30 AM

Shift End Time:

5 PM

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

No Weekends

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$29.410 - $36.760 - $44.110

 

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

 

What You Will Do
The purpose of this job is to expand Sharp Specialty Pharmacy Services by offering services to all qualifying patients and to increase patient satisfaction. Position responsibilities will include:

• Receive and process specialty prescriptions.
• Reach out to patients and provide guidance with finance assistance programs.
• Conduct benefit investigations.
• Onboard patients to the specialty prescription process.

This position will be clinic facing in Sharp Rees-Stealy and Sharp Community Medical Group and will work with the provider and staff to locate and recruit patients that are prescribed specialty medications. Also, this position will provide efficiencies in procuring specialty drugs and assisting providers with any issues (prior authorizations) that may result in the course of treatment with these specialty medications.

Required Qualifications

• H.S. Diploma or Equivalent
• 1 Year Specialty pharmacy experience.
• California Pharmacy Technician License (TCH) - CA State Board of Pharmacy -REQUIRED
• Driver's License - CA Department of Motor Vehicles -REQUIRED

Preferred Qualifications

• 2 Years Pharmacy experience in a related clinical area.
• Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board -PREFERRED
• Experience with Epic.
• Experience with prior authorizations.

Other Qualification Requirements

• Utilizes reliable transportation and possesses adequate personal insurance coverage. Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver Guidelines.

Essential Functions

• Clinical and Education Services
  As a member of the clinic team, work seamlessly along side clinicians to serve patients both face-to-face in a medical clinic office and over the phone.
  Educate prospective pharmacy patients on how Sharp Specialty Pharmacy serves patients and improves their overall care.
  Support outpatient retail and specialty prescription medication needs.
  Grow the specialty pharmacy’s patient population.
  Ensure that patients remain on track with medication regimens - outbound therapy/medication adherence check-ups; secures refill prescriptions.
  Communicate effectively with the Pharmacy Team with respect to: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
  Help develop new processes to ensure smooth operations and patient care.
• Collaboration and Teamwork
  
  Clearly communicates goals and instruction to other staff members, including handoffs between shifts. Participates in staff orientation and student/resident training programs.
  When faced with complex situations, has knowledge of and applies appropriate policies and procedure; effectively evaluates ongoing workflow issues and directs daily workload to achieve efficiency and maximize resource utilization as business needs require.
  Attends and participates in staff meetings and communications.
  Reads email at a minimum of daily.
  Fosters positive relationships and teamwork through consistent respectful, professional interactions
• Customer Service
  
  Provides prompt, accurate and excellent services to internal and external customers.
  Develops a trusting collaborative relationship with medical offices, internal SHARP and external to SHARP, vendors, providers, and all patients.
  Answers phone and emails in a timely and friendly manner.
• Department Efficiency and Effectiveness
  Organizes and completes daily requirements and responsibilities.
  Telephone Message Management - Ensures prompt and efficient return of messages according to established policy. Troubleshoots and resolves problem calls.
  Daily Organization - Monitors patient flow, p