Cashiering Analyst II

POSITION OVERVIEW: 

The Cashiering Analyst II processes mortgage payments, liquidations, disbursements, and lockbox and payment processing exceptions in accordance with regulatory requirements. They ensure the accurate and timely processing of mortgage payments. This person is an industry expert who must have significant experience, knowledge, and understanding of cash processing. This role involves ensuring compliance with regulatory requirements and collaborating with other departments to deliver exceptional service. 

 Candidates must work onsite at the Troy, MI location. 

ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:

• Ensures timely and accurate posting of funds to consumer accounts via multiple payment mediums.
• Resolves research requests, completes return item reversals, and rejects incoming funds, as applicable.
• Establishes recurring payments as requested by consumers.
• Processes unapplied funds and payments for liquidations.
• Responsible for processing consumer requests and communication.
• Performs maintenance to ACH drafting, as applicable.
• Reviews daily reporting to balance and reconcile batches.
• Ensures compliance with State, Federal, Regulatory, and Investor Requirements and guidelines, and maintains up-to-date knowledge of internal policies and procedures.
• Meets established standards and guidelines with regard to compliance, job knowledge, quality, attendance, efficiency, initiative, and overall performance.
• Other projects and assignments as needed.

QUALIFICATIONS AND EXPERIENCE:

• Proven experience in cash management processes or in other relevant mortgage servicing departments.
• Knowledge of cashiering processes, industry standards, consumer protection laws & regulations impacting escrow operations areas.
• Ability to have a cross-functional impact across the servicing operation.
• Highly organized, reliable, and results-driven
• Ability to hustle, willingness to learn, and adapt quickly to working in a fast-paced, fluid environment.
• Proficient in Microsoft Office and call center equipment/software programs
• Excellent communication skills both written and verbal.
• Ability to work within a team environment to foster positive work culture.
• Ability to engage with associates to achieve goals and objectives.
• Ability to work independently and as a member of high performing team.
• Commitment to excellence and extraordinary standards.

SUPERVISORY RESPONSIBILITIES:

Direct Reports: Yes

PHYSICAL and ENVIRONMENTAL CONDITIONS:

This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required.

COMPENSATION:

CMG pays a competitive salary which ranges from $70,000 to $80,000. Factors that affect salary may include: Cash Management / Processing Mortgage Payments experience, overall knowledge of mortgage servicing industry, number of years worked in mortgage industry, computer skills, customer service experience specific to working with mortgage customer's, and education.