Director, Employee Experience

As an EX Director within our Communication & Engagement Solutions Community, you will help our clients with communication and engagement strategies, HR and reward communication/digital solutions, and will be responsible for seamlessly and intuitively connecting solutions across our EX portfolio – including employee insights (listening/surveys, assessments), strategy and change management, behavior change, communications and employee experience software (Embark). You will be responsible for development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs (including the employee experience, Total Rewards communications, organization transformation, the future of work, AI, wellbeing, benefits and culture). [S(1] You will be responsible for drawing on your imagination, creativity and exceptional writing skills, as well as your ability to analyze information, develop conclusions and present content through clear, well-written communication in a variety of media formats.

The Role:

Key Attributes 

• Chief Navigator. Strategically assesses complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
• Master Influencer. Uses highly effective change management and communication skills and experiences to build trust and influence executive-level decisions that are critical to achieving the desired outcomes – for the business and clients alike.
• Business Builder. Proven ability to efficiently close the sale. Applies a deep passion for – and understanding of – human behavior to everything we do, including selling, designing and delivering client solutions. 
• Knowledge Pursuer. Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences. 
• Calm Maker. Guides teams through difficult situations and projects with an ability to be unflappable in the face of adversity.
• Excellence Seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity. 
• Dedicated Mentor. Sees potential and unique strengths of each team member. Values development of people through coaching others, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.

Sales 

• Use data and insights to uncover large, complex new business opportunities, architect integrated solutions to solve the unique need and convert leads into profitable sales
• Sell, develop and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture)

Delivery

• Develop consulting strategy, establish the delivery team, providing strategic oversight throughout the delivery phase with accountability for overall success
• Oversee translation of complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration
• Advise and influence executive-level decision-making 
• Oversee and execute on contractual commitments for effective financial management and business success
• Use modern/digital solutions to support/cultivate the desired experiences 
• Contribute to the development of intellectual capital, new tools and approaches
• Balance high-value strategic delivery with effective delegation, while enforcing budget, timeline and quality standards
• Contribute to the development of intellectual capital, new tools and approaches

The Requirements:

• 10+ years business experience driving sales and implementing creative and pragmatic strategies to align employee priorities with business strategy, including communication and/or marketing experience.
• Superior ability to influence and collaborate with senior management and work across all levels of an organization
• Organizational and culture change / transformation, employee listening strategies, consulting and human capital experience preferred
• Proven ability to apply deep understanding of human behavior to influence and close large, complex sales and s