Senior Physical Security Operations Manager

At Riot Games, we’re committed to creating a safe, secure, and trusted environment where Rioters can do their best work—and where our offices, studios, and events operate reliably at global scale. The Physical Security Operations Manager will own the day-to-day operational performance and continuous improvement of Riot’s physical security program—ensuring consistent guard force execution, site procedures, and incident response across locations. This role partners closely with security technology teams and Workplace stakeholders to translate standards into repeatable operating practices, drive readiness and compliance, and ensure issues are identified, escalated, and resolved quickly and consistently.

This role reports to the senior leader for Safety & Security and partners closely with Workplace/Facilities, IT, Privacy, Network Engineering, Legal/Privacy, Procurement, and our guard force and integrator partners.

Responsibilities:

Risk Assessment and Security Planning 

• Conduct thorough risk assessments and regularly update safety and security protocols to mitigate potential threats to executives and company assets
• Assess physical security design requirements and compliance with expected physical and environmental protection standards
• Create and execute comprehensive security plans
• Prepare and deliver regular reports to senior management detailing security initiatives, incidents, risk assessments, and recommended actions for improvement.
• Develop and direct team exercises to enhance preparedness and identify training opportunities and/or security vulnerabilities
• Assist Security Technology Team with on-site security system project planning and oversight

Emergency Preparedness 

• Update and test emergency response plans and crisis management protocols, ensuring the safety and well-being of employees and guests during critical incidents.
• Assist with planning of building evacuations, tabletops, emergency exercises in coordination with regional security manager
• Collaborate with team members and stakeholders to develop emergency response plans to ensure a safe and secure workplace and event environment

Event Security Support 

• Oversee and/or directly participate in developing and implementing security plans and guidance in support of company events
• Lead and/or support on-the-ground implementation of security plans for events at the LAX campus and other locations
• Provide backstop support to the event security program

Travel Security Support 

• Oversee and/or directly participate in developing and implementing travel security logistics in support of company events and business travel
• Provide backstop support to the corporate travel security program

Executive Protection Support 

• Support the Executive Protection program during high-visibility events
• Provide backstop support to the Executive Protection program

Stakeholder Coordination

• Coordinate closely with internal stakeholders such as HR, Legal, Risk, and Compliance to ensure alignment with company policies and procedures
• Provide guidance to internal stakeholders responsible for functions related to security project management
• Stay informed on the latest security trends, technologies, industry best practices, and emerging threats to continuously enhance the organization’s security measures
• Establish and maintain relationships with local law enforcement, property management, and other strategic external relationships in order to share information and increase situational awareness
• Remain on-call and available to manage security-related emergencies
• Perform other duties as assigned

Required Qualifications:

• 7+ years of experience in the physical security discipline
• In-depth knowledge of security protocols, risk assessment methodologies, and risk management strategies
• Experience developing physical security plans and measures for corporate events
• Experience conceptualizing and executing on numerous initiatives and balancing competing priorities
• Awareness of health, safety, and emergency evacuation protocols and requirements, specifically within California
• High ethical standards with proven ability to handle highly confidential and sensitive information; excellent judgment, discretion, and diplomacy
• A ‘customer-focused’ mindset with strong business acumen and strategic influence
• Strong collaboration and communication skills with the ability to effectively partner with a diverse team and cross-functional departments to find common ground and