Procurement Operations Systems Analyst

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 308

Pay Range: $73,000.00 - $109,400.00

Job Description

The Procurement Operations Systems Analyst is responsible for the administration and support of our Source-to-Contract and Procure-to-Pay systems, which includes system configuration and integrations, ticketing and resolution management, quality control audits, enhancement testing, and stakeholder support. They are also responsible for pulling reports, analyzing data, and maintaining data between procurement systems. This position will assist in training department employees to enhance their knowledge and understanding of processes that support the procurement group. The Procurement Operations Systems Analyst assists with large-scale database information and system interface integrations. The Procurement Operations Systems Analyst will analyze data trends, resolve inconsistencies, and provide resolutions that will enhance department processes and programs for WGU’s procurement teams.

 

Job Duties

• Troubleshoots system interface issues for all procurement systems and processes.

• Acts as the first line of support in database management, Workday, ServiceNow, and all other procurement systems for the Procurement team.

• Provides technical support and reports, utilizing data analysis skills and information available through database navigation, data interpretation, applicable procurement systems and MS Office suite programs.

• Performs quality control audits for data integrity and system process administration.

• Provides solutions to enhance user navigation of procurement systems and processes.

• Builds and maintains strong relationships with cross functional team members and other internal stakeholders.

• Supports system interface between key department software.

• Supports efforts with department leadership to enhance stakeholder experiences.

• Updates and documents technical procedures and processes.

• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities

• Solid understanding of when to apply configuration and when to apply custom code

• Up-to-date knowledge of procurement systems and other university systems, such as ServiceNow, Workday Spend Management, Source-to-Pay platforms, and SharePoint, along with data and database management.

• Solid understanding and experience in workflow automation with procurement platforms

• Proven experience with system administration

• Excellent project management skills

• Initiative-taker with ability to work autonomously under tight deadlines

• Excellent verbal and written communication skills

• Customer-focused approach to gathering and solving requirements

• Ability to work well in a team environment

• Natural curiosity and drive to solve problems

• Ability to explain complex systems and data analysis to non-technical audience

• Highly skilled with Microsoft Office Suite

Minimum Qualifications

• Bachelor's Degree in Computer Science, Data Analytics, Business, Business Technology, Supply Chain Management, or a related field

• 2 years of experience working with procurement source-to-pay software, related procurement systems, and database systems

Equivalent relevant experience