Technical Program Manager

Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud Capacity Differentiated at Scale. Our mission is to deliver capacity for all cloud services predictably through intelligent systems driven by continuous learning and a world class organization.

The CSCP Organization is responsible for traditional supply chain functions such as Plan, Source, Make, Deliver, but also manages supportability (spares), decommissioning and disposition of Data center assets worldwide.

We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters supporting services for more than 1 billion customers in over 90 countries worldwide.

The Cloud Manufacturing Operations and Fulfilment (CMOF) organization within CSCP manages manufacturing operations and fulfillment of IT hardware for Microsoft’s data centers worldwide. We are looking for a Technical Program Manager for our Supply Chain Readiness Engineering team.

A well-defined and executed supply chain ensures reliable performance, optimized cost, manages unplanned investments, and provides accurate and timely information across the supply base. Our focus across the infrastructure organization is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.

Responsibilities

We are looking for a passionate, high-energy supply chain Technical Program Manager to help build and create sustainable advantages through supply chain efficiencies.  

With a technical program management and process improvement mindset, this role is responsible for delivery of Cloud capacity. The role is 50% focused on managing deployment execution and 50% on Design for Excellence improvements driving operational efficiency and optimized service delivery.

Roles and responsibilities:

• Drives deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI)
• Develops a deep understanding of the workflows in the system as well as the actual work required by data centers and engineering groups.
• Leads initiatives to enhance processes and drive standardization against mainstream deployments
• Owns metrics and analytics that show the performance of the deployments against goals, as well as trending
• Project managing deployments including servers, network, storage, and supporting infrastructure
• Owns hitting specific cycle time and lead-time goals regarding delivery of the capacity throughout the process Drives deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI)
• Makes data-driven decisions and speaks to key stakeholders in terms of data-driven stories
• Utilizes enhanced tooling, reports and dashboards to drive daily and weekly triage of blockers in the system as well as predictive indicators for demand to be on track
• Develops and drives strategies to manage deployment demand through the workflow management system in alignment with organizational goals related to throughput and cycle time
• Drives process standards and common methodologies for various physical and logical deployment activities such as network cabling installation, procurement, docking coordination, network provisioning, etc.
• Collaborates closely with data center PM’s and Engineering groups as a part of process enhancements
• Develops engineering requirements and collaborates with partner software engineering teams to develop automation within the deployment process

Qualifications

REQUIRED QUALIFICATIONS: 

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 1+ year(s) experience managing cross-functional and/or cross-team project

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsof