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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Site Lead Data Center (m/f/d)

Critical Facility Manager - Data Centers - Site Lead
 

Position Overview

JLL is seeking an experienced Critical Facility Manager to oversee the operations and maintenance of mission-critical data center infrastructure. This role is responsible for ensuring 99.99%+ uptime, managing complex MEP systems, and leading a team of technicians to maintain optimal performance of critical environments supporting our clients' digital infrastructure needs.

Key Responsibilities

Operations Management

• Oversee 24/7/365 operations of data center facilities ensuring maximum uptime and reliability

• Monitor and manage critical systems including UPS, generators, HVAC, fire suppression, and building management systems (BMS)

• Conduct regular facility rounds and system inspections to identify potential issues proactively

• Manage preventive maintenance schedules and coordinate corrective maintenance activities

• Ensure compliance with ASHRAE, Uptime Institute, and other industry standards

Team Leadership

• Lead and develop a team of 8-12 critical facility technicians and engineers

• Provide technical training and mentorship to ensure team competency on all critical systems

• Manage shift schedules, on-call rotations, and emergency response protocols

• Conduct performance reviews and support career development initiatives

Client Relations & Service Delivery

• Serve as primary point of contact for data center clients regarding facility operations

• Prepare and present monthly facility performance reports and KPI dashboards

• Coordinate client access, installations, and maintenance activities

• Ensure adherence to SLA requirements and client-specific operational procedures

Risk Management & Compliance

• Develop and maintain emergency response procedures and business continuity plans

• Conduct root cause analysis for any facility incidents or outages

• Ensure compliance with local codes, OSHA regulations, and environmental standards

• Manage vendor relationships and oversee contractor safety programs

• Coordinate annual facility audits and maintain industry certifications

Budget & Financial Management

• Develop annual operational budgets and manage facility P&L responsibility

• Optimize energy efficiency and implement cost-reduction initiatives

• Oversee capital improvement projects and equipment lifecycle management

• Track and report on facility metrics including PUE, energy consumption, and maintenance costs

Required Qualifications

Education & Experience

• Bachelor's degree in Engineering, Facilities Management, or related technical field “Meister”

• Minimum 5+ years of experience managing critical facility operations (data centers preferred)

• 3+ years of supervisory experience leading technical teams

• Experience with Tier III/IV data center environments

Technical Skills

• Expert knowledge of UPS systems (500kW+), emergency generators, and power distribution

• Proficiency with precision cooling systems, chillers, and HVAC controls

• Experience with fire suppression systems

• Working knowledge of BMS platforms (Schneider, Johnson Controls, Siemens)

• Understanding of electrical systems up to 15kV and load transfer procedures

Key Competencies

• Strong analytical and problem-solving abilities under high-pressure situations
• Excellent communication skills
• Proven track record of incident management and emergency response
• Detail-oriented with strong organizational and documentation skills
• Ability to work flexible hours including nights, weekends, and holidays as needed
• Physical ability to perform facility rounds and emergency response act