Casualty Claims Director, Rideshare

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

 

About the role

As a Claims Casualty Director at Reserv, you will be responsible for a team of Claims Managers overseeing desk level Commercial Casualty Liability Injury claims professionals handling commercial auto ride share claims. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business.

 

Who you are

• Highly motivated and growth-oriented

• Subject matter expert. You have deep technical and subject matter experience in the world of ride share commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts

• Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics

• Passionate claims professional who cares about their team, the customer, and their experience

• Empathetic leader. You exercise empathy and patience towards everyone you interact with

• Sense of urgency - at all times. That does not mean working at all hours

• Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems

• Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.

• Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture

• Anti-status quo. You don’t just wish things were done differently, you action on it

• Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process

• And did we mention, a sense of humor. Claims are hard enough as it is.

 

What we need

We need you to do all the things typical to the role:

• Manage a team of Liability Injury Claim Managers overseeing a team of desk level Claims Professionals

• Be consistently dependable in achieving or exceeding goals and overcoming obstacles

• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery

• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement

• Align team with client and customer expectations of the claims process

• Serve as a resource for escalated claims

• Responsible for accuracy and adequacy of all aspects of claim reserving

• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements

• Foster a positive work environment, promote teamwork, and encourage professional growth and development

• Execute on performance management; attract, hire, retain and provide high level of training

• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues

• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives

• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

 

Requirements

• Bachelor's degree in insurance, business ad