AGENCY TECHNOLOGY SERVICE REQUEST MANAGER

Job Requisition ID: 47124 
Closing Date: 06/18/2025
​Agency: Department of Children and Family Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option: Management Information System/Data Processing/Telecommunications 
Bilingual Option: None
Salary: Anticipated Starting Salary (Eff. 7/1/25) $8,281 / month; Full Salary Range $8,281 - $12,223 / month
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC063
Merit Comp Code: 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Agency Technology Service Request Manager.  Under administrative direction, this position will coordinate and serve as liaison with the Department of Innovation and Technology (DoIT) and external vendors regarding system issues and service requests.  The position will provide professional and technical advisory functions to the division and the Product Manager relative to IT services, acting as the division’s expert in the IT field.  The position will also develop programs and manage the implementation of programs for operational computer and data needs for the division, while advising the Product Manager and Deputy Director of issues and the status of projects.  Additionally, this position will manage the procurement of division hardware, software, and professional services in collaboration with the DCFS Division of Budget and Finance.  This position provides a great opportunity for a motivated individual who is focused on ensuring that the division receives IT services to facilitate mission focused activities in the most efficient, effective manner possible.  DCFS offers a competitive compensation plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent IT capabilities, effective communication skills, and strong leadership skills.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Serves as Agency Technology Service Request Manager for the division
• Develops programs and manages the implementation of programs for operational computer and data needs for the division
• Manages the procurement of division hardware, software, and professional services in collaboration with the DCFS Division of Budget and Finance
• Coordinates service response from DoIT and external vendors
• Coordinates and monitors the implementation of systems and data integrations
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

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