Data Analyst - Operations Specialist II

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, MAYOR’S OFFICE OF NEIGHBORHOOD SAFETY AND ENGAGEMENT

DATA ANALYST – OPERATIONS SPECIALIST II

SALARY RANGE: $ 65,393.00 - $104,724.00

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:  https://humanresources.baltimorecity.gov/hr-divisions/benefits

JOB SUMMARY

The Data Analyst is responsible for researching and collecting project-related data and developing an analytical approach to track project progress and outcome measures, all in collaboration with a diverse array of stakeholders. The Analyst will support efforts to improve the use of criminal justice, human services, and other administrative data by transforming data into routine reports, dashboards, and geospatial analytics that inform MONSE’s and partner agencies’ planning and operations. This role requires a unique combination of technical expertise and experience in government or public service. This role is critical to ensuring that those who live, work, and play in Baltimore have transparent access to data on MONSE’s strategic commitments. The position requires strong alignment with the City of Baltimore's and MONSE's mission, values, and strategic vision, as well as demonstrated success, sound judgment, and flexibility working in a complex, fast-paced environment. The successful candidate will deliver timely, accurate, and relevant data analysis for at least two of MONSE’s focus areas.

ESSENTIAL FUNCTIONS

Reporting, Grant Compliance, and Dashboard Management

• Grant Reporting: Prepare and deliver accurate data for quarterly grant reports in partnership with program managers and agency leadership, ensuring compliance with federal, state, and local funding requirements.
• Ad-Hoc Requests: Respond to one-off and recurring data requests from internal leadership, city agencies, and the public, providing timely and accurate statistical summaries.
• Dashboard and Geospatial Design: Design, develop, and maintain a suite of regular dashboards and reports using tools like Power BI and geospatial representations with ArcGIS or similar software tailored for various audiences.
• Data Library: Create and maintain a data library of statistics and talking points to support the Chief of Staff and Communications Chief in executive messaging.
• Quality Assurance: Ensure all reporting products are accurate, user-friendly, and visually compelling, requiring an exceptional level of attention to detail and patience.
• Visualization: Translate complex programmatic activities and policy considerations into clear data visualizations, including maps and dashboards, that track progress and highlight key trends for senior leadership.

Program Evaluation and Performance Monitoring

• Support the design and implementation of evaluation frameworks for MONSE initiatives.
• Partner with program staff to co-develop relevant and insightful performance indicators for effective program monitoring.
• Conduct baseline data analyses to establish benchmarks for measuring program effectiveness and impact over time.
• Advise on data collection strategies and best practices to ensure the quality and integrity of data used for evaluation.

MINIMUM QUALIFICATIONS

Education and Experience Requirements

• Bachelor’s degree in Public Policy, Social Sciences, Data Analytics, or a related field, and/or at least two years of relevant professional experience.
• Required: Proficiency with geographic information system (GIS) software (e.g., ArcGIS, QGIS) for spatial analysis and mapping.
• Proficiency in designing and building reports and interactive dashboards using a data visuali