Bilingual Customer Success Rep I

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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Why work for Dawn Foods?

 

PEOPLE.   PRODUCTS.  CUSTOMERS.

 

 

Why should you apply? We invest in you!

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

 

Job Purpose and Overview

A Customer Success Representative 1 is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. A Customer Success Representative’s primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required. Works closely with cross-functional teams to ensure best-in-class customer experience.

 

• Shift Schedule: Monday-Friday 7:00 AM – 3:30 PM, with willingness to flex work hours based upon customer need, regional location, or leader's direction
• Work Eligibility & Travel Requirements: On-site 5 days per week at the Salt Lake City Distribution Center. At leadership’s direction, occasional remote work from home days may be required due to weather conditions or other safety-related reasons impacting site access or issues. 
• Relocation Assistance: None

 

What will you do as a Customer Success Rep 1 at Dawn Foods? 

• Enter and maintain customer orders while ensuring accuracy
• Effectively manage inbound customer service phone and web inquiries. 
• Manage daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail and providing UPS labels for shipments
• Collaborate with Dawn Market Sales team members to build relationships/rapport with customers
• Notify customers promptly about any shortages or supply delays that may impact service or escalate to a CSR II for alternative options 
• Provide entry level support on Digital platform inquiries via web or phone calls and provide prompt assistance or escalate to CSR II 
• Escalate customer concerns including credit requests due to pricing, fees, damage, and quality to CSR II or Manager 
• Initiate credits by identifying invoices with discrepancies and manage local accounts payable transactions
• Review daily reports from SAP to track order processing activities.
• Discrepancies and errors must be promptly addressed to ensure order accuracy 
• All other duties and responsibilities as assigned by Customer Success management.

 

What Does It Take to be a Customer Success Rep 1 at Dawn Foods?  

Below are the minimum qualifications to be a fit for this job.   

• High school diploma/GED required.
• 2+ Years of Customer Service Experience. Relevant experience in a Supply Chain/Distribution support-related role can also be considered
• Attention to Detail
• Strong Organizational Skills
• Detail-oriented with the ability to multitask and work independently
• Excellent verbal and written communication skills
• Bilingual – Strong Spanish-speaking and comprehension skills required

 

Below are preferred qualifications t