Central Core Administrator - Key Accounts & Contracts

THIS OPENS THE DOOR TO YOUR FUTURE: YOUR TASKS

 

• Dealing with customer enquiries
• Liaise closely, and work together with our other service departments, to book in service/maintenance visits for our customers
• Ensuring customer KPIs are met
• Invoicing and the preparation of reports on request
• Ensure Service Contracts are renewed and activated accordingly, using our CRM system

 

WE PUT TRUST IN YOU: YOUR SKILLS

 

• As the role is heavily customer focused, we are looking for candidates with great customer service skills, as well as previous experience in an administrative role
• Organisation and attention to detail is a must
• You will be a confident communicator, with strong IT skills and experience of working with customers over the phone and via email.

 

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

 

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 550 employees in the field as well as within our 13 different office locations.

 

We care for our employees and so as well as an attractive salary offering we also provide the following benefits:

 

• 25 Days Annual Leave + Bank Holidays
• SMART Pension Scheme (Enhanced Company Contributions)
• Life Insurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Employee Discount Platform
• Internal Recognition & Reward Schemes