Product Support Specialist

<p><em>At Similarweb, we're revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our cutting-edge platform and unique data empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.</em></p> <p><em>In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!&nbsp;&nbsp;</em></p> <p>We’re on the lookout for a Product Support Specialist for the Tier 1 team to join our Prague team on-site every day, becoming a product expert and supporting our customers. If you’re a service-oriented problem solver with a passion for tech and love engaging with teams in person, this could be your perfect role!</p> <p>&nbsp;</p> <p><strong>Here's what you'll be doing all day:&nbsp;</strong></p> <p>In this role, you’ll help ensure that users get the most out of Similarweb’s products. Here’s what you’ll be doing daily:</p> <ul> <li><strong>Deliver high-quality support</strong>: Provide personalized, prompt, and accurate responses to customer inquiries (mainly via email).</li> <li><strong>Work efficiently</strong>: Achieve high satisfaction ratings, quick response, and speedy resolutions. 📈</li> <li><strong>Become a product expert</strong>: Learn Similarweb’s platform inside and out to offer the best possible solutions and support.</li> <li><strong>Investigate and escalate</strong>: Identify and escalate bugs or technical issues to our Tier 2 team when needed. 🔍</li> <li><strong>Enhance user experience</strong>: Share feedback on product improvements to help enhance our platform.</li> <li><strong>Collaborate</strong>: Route clients to other teams when necessary, ensuring they get the support they need.</li> </ul> <h3>&nbsp;</h3> <p><strong>This job is perfect for you if you are:</strong></p> <ul> <li>An excellent communicator with strong verbal and written skills in&nbsp;<strong>English🗣️</strong>.</li> <li><strong>Internet and tech-savvy</strong> with a knack for picking up new software quickly.</li> <li>An&nbsp;experience in customer support/ customer care is a plus.</li> <li>A natural problem-solver with <strong>great critical thinking skills💬</strong>.</li> <li>Professional, highly organized, and great at <strong>prioritizing</strong>.</li> <li>A team player who loves bringing fresh ideas to the table.</li> <li>Passionate about <strong>helping people</strong> and delivering an outstandi