Sr Manager, Clinical Analytics and Reporting

Posting Date

09/03/2025

100 Main St, Middletown, Connecticut, 06457-3422, United States of America

The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers. This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities. 

Essential Duties & Responsibilities 

In order of significance, list the essential functions and responsibilities of the position. Do not include duties that are performed infrequently or require minimal time. All other duties are accounted for in “Other Duties as Assigned” which must remain on all Job Descriptions.  

 

Safety Response & Readiness: 

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes. 

• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards. 

 

Coaching & Upskilling Clinic Teammates: 

• Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns. 

• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed. 

• Complete action plans with team members, focusing on clinical drivers and patient safety concerns. 

 

Clinical Outlier Support: 

• Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching. 

• Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles. 

 

Perform other duties as assigned. 

Education and Requirements 

 Describe any required or preferred education and experience criteria (i.e. bachelor’s degree preferred, or management experience required).  

Required: 

• Education to commensurate with RN/LPN license or status as a Registered Dietitian 

• Minimum 2 years (3 yrs. Preferred) Nephrology Experience 

• Experience leading clinical function or managing nurses 

• Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms 

• Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively 

 

Preferred: 

• Bachelor’s degree in associated field 

• Experience in CQI methodology and techniques 

• Basic understanding of state and federal regulations and requirement