Digital Service Delivery Lead

Salary Range: $80,000 – $185,000

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations
• Acting as a Champion for Change
• Demonstrating Initiative
• Developing Talent
• Managing Performance

 

What does it take to be successful in this role?

• Distributed Processing - Intermediate
• Mainframe Computing - Intermediate
• Data Standards - Intermediate
• SDLC -– Intermediate
• Agile - Intermediate
• Development Methodology & Procedures - Intermediate
• Ability to multitask and manage in a cross- functional environment
• Project management and agile methodologies and tools, resource management practices and change management techniques
• Understands and stay current with industry trends, new managed service news, and cloud computing models
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding

 

Education & Experience Required

• Bachelor’s Degree in Computer Science or Information Systems or related field
• Eight or more years of relevant technical and business experience
• Five years of managerial experience in a complex business environment involving multiple business issues
• Leadership experience in managing cross-functional teams and the flexibility to deal with people at a variety of levels (internally and externally)
• Demonstrated ability to launch and deliver multiple IT projects on time and within budget
• Experience implementing holistic management solutions; teamwork and interpersonal skills at all levels of management; analytical, problem solving, and conceptual skills
• Experience leading a team; attention to detail and organization skills; ability to utilize metrics and data to improve service quality and team performance

Or an equivalent combination of education and experience

 

Education & Experience Preferred

• Master’s Degree in Computer Science or Information Systems or related field
• Certified in Project Management Professional or equivalent professional training

 

Travel

• Less than or equal to 25%

 

Principal Duties & Responsibilities

• Builds and sustains a trustworthy relationship across the digital organization; Sets overall guidelines and performance measurements for service domain; Ensures leadership skills are at a level where they can drive the teams to meet expectations
• Works directly with the Digital Service Director to create strategic plans for the business’ future growth to ensure the digital organization is responsive to company growth and objectives; Prepares and submits budgets, strategic plans, estimates, forecasts, statistics, analysis and financial information in conjunction with ongoing business requirements, priorities, policies, and procedures
• Assists the Digital Service Director in designing and implementing policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments; directs the planning, development, implementation and ongoing support needs of integrated IT initiatives to support business strategies
• Participates in business strategic planning and decision-making at the division level and may be involved to some extent in visionary strategic planning and decision-making for the organization; Directs business technology planning for assigned business domains/d