Events Specialist- Event Production

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USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.usatodayco.com


USA TODAY NETWORK Ventures creates impactful consumer engagements and experiences through world-class events, promotions, races and technology. We strive to exceed expectations, create unforgettable memories and drive value for our partners while leveraging our reputable institutions, including USA TODAY and more than 250 local media brands. The events and promotions that we build inspire pride in local communities and connect local and national businesses with highly engaged audiences. We are an industry leader and drive results from coast to coast. USATVentures.com.

Overview:

Ventures Events is seeking an experienced account specialist. Ventures Events is an event production company specializing in delivering world-class events. We constantly strive to exceed expectations, create unforgettable memories, and generate new revenue streams while leveraging our reputable and institutional brands. Our events inspire pride and progressive innovation throughout the ever-changing industry. Our ability to create content, attract audiences, and bring powerful meaning to the lives of others, makes us the industry leader in event production and execution from coast to coast.

Responsibilities:

• Assist customers through email, phone, online presentations, screen-share.

• Ensure the timely and successful delivery of our solutions for all clients

• Responsible for keeping current clients satisfied and delivering exceptional client.

• Collaborating with various internal departments to ensure that they fulfill all customer requests.

• Resolving complaints and keeping track of all processes that pertain to the client's needs.

• Creating, assembling, and distributing exhibitor kits.

• Manage the show office during all expo events, to include client check-in, payments, questions etc.

• Set up accounts accurately and on time, and track all billing status.

• Collect, and store COI”s (Certificates of Insurance), and credit card payment information.


• Build contracts and reporting data as needed.

• Assist in updating sales presentations and materials as needed.

• Ability to understand and implement Smartsheet’s , USI, and Visme technology.

• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

• Proven ability to manage multiple projects at a time while paying strict attention to detail.

• Excellent time management, verbal, and written communications skills.

• Ability to collect, track, and analyze substantial amounts of data.

• Self-motivated and able to thrive in a results-driven environment with little oversight.

• Ability to think strategically and operationally, and prioritize among competing tasks

• A positive attitude and team first spirit is required. Must be able to work closely with team members over the phone, in video conference, and in person.

• Protect and represent Ventures Events’ character and integrity with the highest level of professionalism as an event industry leader.

• Ability to exercise the authority to make sound executive decisions quickly during event execution (with or without prior approval).

• Excellent problem-solving ski