Customer Success Executive -  Spanish speaking

<strong><span><span><span><span>About BizAway</span></span></span></span></strong><br/><br/><span><span><span>Here at BizAway, we Deliver the Future of Travel. 😎</span></span></span><br/><br/><span><span><span><span>We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀</span></span></span></span><br/><br/><span><span><span><span>We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.</span></span></span></span><br/><span><span><span><span>If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for. 🤩</span></span></span></span><br/><br/><br/><strong><span><span><span><span>We are looking for </span></span></span></span></strong><p><span>We are looking for a driven and enthusiastic <strong>Customer Success Executive -  Spanish speaking (</strong><b>m/f/d)</b>, who desires to contribute to the growth and success of our Customer Success Team.</span><br/><br/><br/><strong><span><span><span><span>Your role in BizAway</span></span></span></span></strong><br/><br/><span>As a Customer Success Executive, you will manage a portfolio of BizAway clients, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage.<br/><br/>Your main responsibilities will be:<br/>● Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities.<br/>● Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs.<br/>● Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn<br/>● Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions.<br/>● Proactively identify and act on upsell opportunities to expand client usage and revenue.<br/>● Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business.<br/>● Proactively suggest actions and campaigns to improve the customer journey and enhance growth.</span><br/><br/><br/><strong><span><span><span><span>Your basic qualifications </span></span></span></span></strong></p><p><span>● You are fluent in Spanish and English.  <br/>● You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role.<br/>● You are comfortable working with CRM tools (Salesforce preferred) and client dashboards.<br/>● You are proactive, organized, and thrive in a fast-changing environment.<br/>● You have strong communication skills and a client-first mindset.</span><br/><br/><br/><strong><span><span><span><span>We are also interested in</span></span></span></span></strong></p><p><span>● Experience in SaaS, Travel Tech, or fast-growing scale-ups.<br/>● Experience managing a large volume of B2B clients.<br/>● Additional language capabilities.</span><br/><br/><br/><span><span><span><b>O</b></span></span></span><strong><span><span><span><span>ur offer</span></span></span></span></strong><br/><br/><span>✈ A seat on a scale-up with skyrocketing growth<br/>💰 Competitive salary and bonus opportunity<br/>📈 Career development and the chance to specialize in scalable Customer Success<br/>🌍 Multicultural and international team in the heart of Barcelona<br/>🙌 Collaborative and smart environment to work and learn<br/>🍻 Free coffee to kick-start your day and free beers to celebrate together<br/>🌴 Friday afternoons off<br/>🏢 Flexible working policy (3 days in the office + 2 remote)</span></p><br/><span><span><em>BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.</em></span></span>