Intern - Year Round (Business Analyst)

Provides support, measurement, and governance to System Support operations to improve efficiency and reduce operational risks. Develops and oversees System Support processes, budget and metrics.

We have 2 teams:

• Delivery & Support : 
  • Oversees System Support AFP budget planning and execution to provide sufficient funding for operations and sponsored projects.
  • Provides operational portfolio dashboards and KPIs for initiatives, projects, incidents, vulnerabilities, problems, issues and risks. 
• Support Readiness : 
  • Manages requests for enterprise system monitoring, Level 2+, and project support.
  • Coordinates support engagement for ARB and ORR to ensure operational readiness.
  • Maintain processes

** A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application.

• Performs work in support of the Desktop Governance & Compliance team and assists in areas including New Desktop Software requests, Security Baseline Administration, Contract Administration Patch Management, Access & Records Management, and Audit & Risk Management
• Assists Desktop Governance & Compliance Analysts with the creation and documentation of business/system processes, data analytics, and reporting
• Assists the Desktop Governance & Compliance Analysts with project coordination, task management, issue tracking, meeting minutes, and facilitation
• Assists Desktop Governance & Compliance Team with other projects as required
• Applies knowledge gained from a degree program in day-to-day duties/responsibilities
• Expanded work engagements as required skill sets are developed/matured
• Works within established standards, change control, policies, and procedures
• Provides exceptional customer service
• Performs other related duties as assigned

• Must be pursuing a degree from an accredited college/university. 
• Effective interpersonal, verbal, and written communication skills
• Effective research, analytical, and problem-solving skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Proficient in Microsoft Excel
• Ability to exercise initiative and good judgment to make sound decisions
• Ability to adapt to new technologies
• Ability to provide exceptional customer service
• Effective organizational, planning and time management skills
• Ability to work independently and in a team environment
• Communication with impact and be committed to self-development

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and proced