Partner Success Manager, Broker

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Rippling is looking for a Partner Success Manager to support our National Broker Partners. Helping them leverage Rippling to its fullest potential for their clients as well as internally within their own firm. You will own key partner relationships in tandem with our National Partnership Managers, and be responsible for turning partners into long-term champions, creating new processes, all while providing an impeccable customer experience along the way. You will partner closely with product and engineering teams to help develop our product functionality based on the experience and feedback from our partners.

Please note we will not be hiring in the San Francisco Bay Area or New York City Metro.

What you will do

• Support and help engage national broker programs throughout the country
• Implement best practices that allow us to be more strategic and efficient when working with some of our largest and most complex partners
• Present alongside sales leadership on partnership calls including webinars and on sites
• Develop enablement strategies - Drive product and process adoption across their teams
• Offer white glove service - Ensure partners feel supported and engaged through attentive, personalize guidance and product enablement
• Lead critical customer & partner issues to resolution - Act as the Rippling liaison for partner questions, issues, or escalations. Make partners feel supported by your sense of urgency and advocacy, ensuring their issues are resolved as they arise
• Become a product expert - you'll be a go to resource for the most complex configurations
• Build strong cross-functional ties across teams at Rippling
• Ability to travel into assigned markets up to 10% of the time

What you will need

• 3+ years of work experience at a SaaS company, preferably in the HCM category, in a customer or partner-facing role
• Must have experience working with benefits/brokers
• Strong leadership, presentation, organizing, and training skills
• Strong problem solving skills, using an analytical approach, and consultative “partner-focused” approach
• Excellent communication (written and oral) and follow up skills
• Complex escalation ownership
• Track record of building strong customer or partner relationships
• Excellent at time management, prioritizing tasks and adapting on a day to day basis
• Demonstrated team leadership skills, driving and owning process and cross-functional contributions

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, p