Sr. Consultant Relations Manager

The Senior Manager, Consultant Strategy & Relations (CSR) will play a key role in strengthening Included Health’s relationships with the broker and consulting community and increasing market preference for our solutions.

This role is focused on the Central / Midwest region and will be responsible for developing and expanding relationships with influential consultants across national and regional firms in the territory. The ideal candidate will bring existing relationships and credibility within the consultant ecosystem and be able to leverage those connections to increase awareness and advocacy for Included Health.

The role partners closely with Sales and Client Success to support pipeline development, active sales opportunities, and strategic renewals, while also serving as a key conduit for consultant insights that help shape our market positioning and improve win rates.

 

Consultant Relationship Development

• Build and maintain trusted relationships with influential consultants across assigned territories and firms

• Proactively expand networks by developing new relationships with senior consultants and industry leaders

• Serve as a primary relationship manager for consulting partners, including establishing partnership agreements with national consulting firms.

Pipeline Development & Sales Partnership

• Partner with Sales Regional Vice Presidents (RVPs) on coordinated territory strategies that leverage consultant relationships

• Identify priority consultants connected to key prospects and facilitate introductions to drive opportunity development

• Support active opportunities by providing insights on consultant dynamics, positioning, and messaging that can improve win rate

• Articulate Included Health’s value proposition and differentiated capabilities with consultant and broker partners

Market Education & Thought Leadership

• Educate the consultant community on Included Health’s products, solutions, and strategic vision, including exclusive previews prior to launching new products

• Facilitate meetings and engagements with consultants to deepen understanding of Included Health’s offerings, and ultimately strengthen market positioning

• Partner with Sales and Marketing to deliver targeted messaging and consultant awareness initiatives

Client Success & Renewal Support

• Partner with Client Success teams on strategic accounts where consultant relationships are critical to renewals or upsell opportunities

• Serve as a strategic advisor on consultant engagement strategies for priority clients

• Help proactively address consultant concerns and influence outcomes in complex renewals or audits

Market Intelligence & Insights

• Monitor consultant perspectives, industry trends, and emerging priorities across broker and consulting firms

• Share actionable insights with Sales, Client Success, and cross-functional partners to inform strategy and market positioning

• Capture and analyze feedback from consultants to inform messaging, product packaging, and future roadmap considerations

Qualifications:

• 7+ years of client-facing experience in health and benefits (e.g., carrier, health tech, consulting, brokerage, or related health services).

• Direct experience at a consulting or brokerage firm, preferably in a producer, client-facing, account management, or strategy role.

• Proven ability to influence consultant recommendations and drive preference for specific solutions (e.g., improved win rates, expanded footprint, or increased pipeline influenced by consultants).

• Demonstrated experience in consultative sales or advisory engagements, including uncovering needs, framing recommendations, and co-creating solutions with external partners.

• Experience working in a high-growth, fast-changing environment, with examples of successfully prioritizing, adapting, and executing amidst evolving strategies and goals.

• Strong relationship management skills, with a track record of managing a portfolio of external stakeholders (brokers, consultants, or strategic partners) and maintaining regular, structured touchpoints.

• Comfort building and interpreting lightweight reporting (e.g., win/loss by firm, opportunity tracking, feedback themes) using tools such as Excel/Google Sheets and CRM systems (e.g., Salesforce or similar).

• Executive presence and strong communication skills (written and verbal), with experience presenting to and facilitating discussions with senior audiences at client or consulting or