Director, Network Operations

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

About the Role:

Provide strategic leadership and direction for the team, serve as the primary escalation point for cross-functional leadership on card network-related matters, oversee daily workflows, manage special initiatives and projects, and represent Network Operations in broader company programs and initiatives.

What You Will Do:

• Oversee and manage the workflow and ticketing processes related to Network Operations.
• Lead and support team members within the Network Operations group.
• Represent Network Operations in enterprise-wide initiatives where card network involvement is required.
• Serve as a liaison and escalation point for card network-related issues across operational leadership.
• Report on Network Operations activities as needed.
• Collaborate with cross-functional teams to support and maintain relationships with card network partners.
• Perform additional duties as assigned to support departmental and organizational goals

What You Will Need:

• Bachelor's degree or equivalent education and work experience
• Typically 8+ years with bachelor's or equivalent in Business Administration, management, or a related field.
• Card network related experience preferred.
• Strong interpersonal skills with the ability to build rapport and motivate team members.
• Excellent communication skills, both verbal and written.
• Analytical mindset with the ability to analyze data and make informed decisions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills with a keen attention to detail.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $86,000 – $145,000

 
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

 

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are: 

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, ser