Senior Quality Engineer

At Valcom, we're not just building products — we're redefining communication and saving lives worldwide. As a global leader in voice paging, intercom, and emergency notification systems, we design, build, and support nearly all our products right here in our 120,000-square-foot facility in Roanoke, Virginia.

Valcom is proud to be part of Potter Global Industries and backed by KKR, giving every employee a unique opportunity to become a co-owner through our ownership program. This rare benefit means you share directly in the success you help create.

This position is responsible for evaluating, measuring, and developing quality processes, systems, and policies to ensure compliance with internal standards and external regulations. Acts in both the hands on and the strategic and tactical, analyzing complex data, driving continuous improvement, and leading root cause investigations, while also coaching and collaborating directly with production, engineering, and supply chain teams. Maintaining product quality and customer satisfaction is critically important in this role.

Essential Functions

• Develop, implement, and monitor quality systems, policies, and procedures that promote product and process integrity.
• Perform hands-on root cause analysis and lead corrective and preventive action (CAPA) initiatives.
• Act as a working manager—providing leadership to quality technicians and analysts while actively participating in inspections, audits, and process reviews.
• Analyze quality data and performance metrics to identify trends, risks, and improvement opportunities.
• Define, document, and drive continuous improvement projects using Lean, Six Sigma, or other methodologies.
• Lead internal and external audits; maintain compliance with ISO standards or other relevant regulatory frameworks.
• Collaborate cross-functionally with Engineering, Production, and Supply Chain to resolve quality issues and ensure best practices are followed.
• Champion a culture of quality throughout the organization.
• Evaluate supplier quality performance and participate in supplier development initiatives.
• Provide training and mentoring to junior engineers, including onboarding new team members, sharing best practices, and offering guidance on technical challenges.
• Foster a collaborative learning environment to help them develop their skills and advance their careers.

Required Skills/Abilities

• Strong analytical and problem-solving skills; able to interpret data and translate into process improvements.
• Proven ability to lead and influence teams without formal authority.
• Excellent communication and collaboration skills across all levels of the organization.
• In-depth knowledge of quality management systems, root cause analysis, and regulatory standards (e.g., ISO 9001).
• Hands-on experience with quality tools such as FMEA, SPC, PPAP, MSA, and control plans.
• Comfortable on the shop floor, working side-by-side with operators and technicians.
• Proficiency with quality software and Microsoft Excel for data analysis and reporting.
• Experience with Lean manufacturing pr