Summer Seasonal Consumer Reservation Specialist

Position Summary: 

 

Penske is seeking highly motivated individuals who are looking to gain work experience for the summer. In this customer service and sales role, we are looking for individuals who will be dedicated to meeting our customers household truck rental needs. As an essential business, we are open and ready to serve our customers and provide a legendary customer experience. This opportunity will provide additional skills that will help you build your resume. 

 

We are the team handling calls from coast to coast answering the 800-Go Penske line that you see on the back of our trucks. 

 

To learn more visit us at https://www.pensketruckrental.com/   

 

Primary Job Tasks: 

- Ability to meet and exceed monthly revenue goal 

- Handle inbound calls to include customer service and sales 

- Place outbound calls to rental facilities 

- Make outbound calls to qualified sales leads

- Apply coaching recommendations based on Supervisor’s feedback

- Meet call quality standards

- Ability to navigate and use multiple computer programs at once with the ability to troubleshoot 

- Being self-sufficient with time management. This includes clocking in and out on time 

- Communicating effectively with daily checking of emails and being available in Microsoft Teams chat 

 

Training: 

- The 4-week training is facilitator led, with a combination of e-learning and on the job.

- You must successfully complete this program 

 

 Schedule: 

- Open 7 days a week Monday – Friday 7am-11pm, Saturday and Sunday 7am – 9pm eastern time (closed on Thanksgiving and Christmas) 

- As part of your regular schedule you will need to work a Saturday or a Sunday. If you want to work both, great! 

- You are scheduled a 30-minute lunch/dinner break and two 15-minute breaks daily 

 

What our Consumer Reservation Specialists say about their job: 

- Penske is a great experience and can open many doors to anyone entering the workforce, Penske is a great company to work for. 

- You need to have the ability to adapt and be versatile with each customer conversation. It’s not just about renting trucks it’s about creating that relationship 

- You have to be good at numbers while being quick and efficient. In this role you will multi-task and need to remain composed in stressful situations 

- This is a great company with great incentives for motivation plus monthly commission 

- Confidence is key when negotiating and persistence with obtaining the sale 

- I am supported by a manager, multiple supervisors with a very supportive team environment. I am not micromanaged. 

- One of the biggest pros of this job is the support of the Leadership Team 

- Your call approach can be your own and still be in line with Penske goals. There is no scripting.  

 Qualifications: 

- High school diploma or equivalent required, and Associate’s or Bachelor’s Degree preferred 

- Possess integrity and high moral code to make ethical business decisions. 

- Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. And you'll need to be fast – customers don't want to wait 

- Displays enthusiasm, great voice tone and empathy. 

- Ability to adapt in any situation while remaining positive and calm when faced with difficult obstacles. 

- Ability to successfully follow a sales strategy to overcome customer objections and maximize revenue 

- Basic math, logic, geography and problem-solving skills as well as the ability to follow specific instructions are also required 
- Regular, predictable, full attendance is an essential function of the job 

- Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. 

 

Physical Requirements: 
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. 
-While performing the duties of this job, the associate may be required to stand, walk, and sit.  T