Join the future of news

We’re on a mission to deliver riveting storytelling for all of America. At The Washington Post, you’ll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most.

About Our Team

The Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales.

Why This Role Matters

The Washington Post is seeking a Strategic Account Manager to drive successful client relationships and ensure the seamless execution of custom advertising solutions.

This role is responsible for managing client accounts, serving as the primary point of contact, and leading the implementation of high-fidelity advertising campaigns across multiple platforms, including desktop and mobile web, print, social media, and mobile apps.

The Strategic Account Manager will collaborate with internal teams and external partners to deliver impactful, innovative, and data-driven marketing solutions that align with client objectives.

What Motivates You

• Passion for relationship-building with exceptional customer service skills.

• Solutions-oriented mindset with a proactive approach to problem-solving.

• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

• Comfortable communicating and presenting to clients at all levels, including senior leadership.

• Ability to anticipate challenges and proactively address them.

• Strong organizational skills and ability to manage complex projects.

• Adaptability to changing client needs and market conditions.

How You'll Support the Mission

• Serve as the central point of contact for clients, managing all communication and project workflows to ensure a seamless client experience.

• Build and maintain strong working relationships with key stakeholders, including clients, agencies, internal teams, and third-party vendors.

• Lead the strategic development, execution, and performance optimization of advertising campaigns across multiple platforms.

• Develop a deep understanding of clients’ industries, competitive landscapes, and business objectives to craft tailored marketing solutions.

• Oversee post-sale client support, providing performance insights, campaign recommendations, and strategic guidance.

• Manage project timelines, ensuring deliverables are met according to client expectations and internal quality standards.

• Advocate for client needs internally while balancing operational feasibility and strategic priorities.

• Collaborate with internal teams such as Sales, Ad Operations, Product, Design, Content, and Social Strategy to execute high-impact campaigns.

• Monitor and optimize campaign performance using data analysis, reporting on key metrics such as engagement, conversions, and brand awareness.

• Prepare and deliver post-campaign reports that highlight successes, insights, and recommendations for future initiatives.

• Identify opportunities for client renewals, upsells, and cross-selling of additional products and services.

• Lead process improvements to enhance efficiency and best practices in account and project management.

• Troubleshoot and support any technical or creative issues that arise related to bid requests, win rates, optimization levers, audience targeting, pricing, fees, and more, ultimately ensuring the smooth execution of client campaigns

• Work collaboratively and effectively with internal cross-functional teams and DSP and SSP partners directly

The Skills and Experience You Bring

• 3+ years of experience in account management, client services, or digital advertising project management.

• Strong understanding of media, advertising, and marketing industry trends.

• Proven ability to manage large-scale marketing campaigns with budgets of $1M+.