Human Resources Generalist - Middletown, NY

Description

Join Heritage Financial Credit Union as Human Resources Generalist
Do you believe strong partnerships are the foundation of a thriving workplace? 
Are you passionate about creating an environment where employees feel supported, engaged, and able to do their best work?
Do you enjoy collaborating with leaders to strengthen teams, elevate performance, and foster a positive, people-first culture? 

As our Human Resources Generalist, you won’t just support HR, you’ll help drive it. In this dynamic role, you’ll be at the center of the action, keeping key processes moving, jumping in to solve challenges, and ensuring our people practices run seamlessly.

You’ll have the opportunity to make a real impact by streamlining processes, supporting meaningful initiatives, and bringing a proactive, solutions-focused approach to everything you do. If you thrive in a fast-paced environment, love variety in your day, and are excited by the chance to contribute to something bigger, this role is for you.

Here's a little about us:Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.
Our Core Values:Experience: Go Above Expectations; Create Positive Moments; Personally AcknowledgeService: Deliver As One Team; Stay A Step Ahead; Guide With Product ExpertiseIntegrity: Do What's Right; Speak the Truth; Own Our ActionsPeople: Grow Together; Respect Every Voice; Build Trusting Relationships; Strengthen Culture & Community
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POSITION PURPOSE

The HR Generalist serves as a key partner in supporting the Credit Union’s people strategy by delivering a broad range of human resources services. This role is responsible for administering HR programs, including employee relations, performance management, compliance, and compensation and benefits (total rewards) administration. Reporting to the HR Director, the HR Generalist works closely with leaders and employees to foster a positive, compliant, and high-performing workplace culture, ensuring alignment with the organizational goals and policies while enhancing the overall employee experience aligned to our mission, vision and core values.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Employee Relations & Performance Management

1. Serve as the primary resource for employee relations matters conducting thorough, impartial investigations, coaching managers through difficult conversations, and resolving workplace issues with fairness and consistency.
2. Support the full performance management cycle including goal-setting, mid-year check-ins, year-end reviews, and calibration sessions, ensuring alignment with organizational competencies and core values.
3. Develop manager capabilities in giving feedback, managing performance, and supporting employee growth providing coaching, tools, and frameworks.
4. Track and analyze turnover, engagement indicators, and ER trends and present findings and recommendations to the Director of HR.
5. Partner with the HR Director on complex ER matters, disciplinary actions, performance improvement plans, and terminations.  

Benefits Administration & Total Rewards

1. Oversee the day-to-day management of benefits programs such as employee leaves, health insurance, dental insurance, vision plans, retirement plans, wellness programs, and other employee assistance programs.
2. Act as the lead liaison with the benefits broker and all external benefits and retirement administration vendors; coordinate service delivery, issue resolution, and contract renewals.
3. Manage annual open enrollment end-to-end: system configuration in Navigator, employee communications, informational sessions, and post-enrollment audits.
4. Process all benefit enrollments, change