Controls Field Service Technician

The Controls Field Service Technician repairs and services equipment and machinery at customer facilities for both warranty and non-warranty issues; Responsible for providing information to create service quotations; Processes service orders for customers; Executes service contracts to completion; Site manages longer term service contracts; Main service contact for strategic customer accounts.

ESSENTIAL JOB DUTIES:

• Must be able to troubleshoot mechanical and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
• Able to access PLC and HMI programs and use trends and other debug tools for troubleshooting purposes.
• Able to make programming changes online for retrofitting or upgrading equipment.
• Understands and can set up servos, VFD’s, remote I/O, Ethernet & Profibus networks as well as other electronic controls equipment.
• Must be able to interpret mechanical drawings and electrical and pneumatic schematics.
• Must be able to trouble shoot electrical panels.
• Operate machinery to demonstrate equipment operation and to analyze malfunctions.
• Supervise operators and maintenance workers in testing, tuning and adjusting equipment to obtain optimum operating performance.
• Advise management regarding customer satisfaction and product performance and make suggestions for product improvements.
• Consult with customers/supervisors/managers to plan layout of equipment during line moves.
• Resolve service requirements over the phone if possible.
• Work with suppliers to resolve technical issues at customers’ sites.
• Travel to both domestic and international customer locations.
• Make recommendations to repair/replace only items that require repair/replacement.
• Follow customer’s plant and safety regulations while at their facility.
• Complete in detail a Service Report for the services provided in a timely manner.
• Make follow-up calls with the customer to verify that the problem has been resolved or organize future calls should the need be required.
• Give guidance on what is a warranty/non-warranty issue.
• Responsible for keeping up with current products and equipment used at ATS.
• Be available to be on call on a rotational basis and take the lead to help non-service personnel on call at any time.
• Responsible to meet or exceed customer expectations in an efficient manner.
• Be able to make accurate equipment audits and reports.
• Instruct and direct workers in servicing and repairing equipment.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
• Provide monthly reports detailing the previous month’s activities.
• Maintain or exceed department’s work utilization requirements.
• Assist other department staff as defined by the backend Service Manager.
• Maintain International Standardization Organization (ISO) standards.
• Must be familiar with NEC and NFPA 79 as well as international electrical standards.

QUALIFICATIONS:

• Preferred college degree in engineering related field or equivalent experience.
• Three to six (6) years of experience in a hands-on mechanical/electrical environment.
• Proficiency in Rockwell PLC’s, HMI’s, servo control preferred.
• Must be able to work in a multi-disciplined engineering environment, often under pressure and strict time constants.
• Experience in dealing with customers to resolve problems is required.
• The ability to read drawings, reference manuals and assembly systems instruction guides is essential.
• Must have experience and be proficient with Microsoft Office suite.
• Individuals must have the ability to gain knowledge to readily determine parts of an assembly.
• Requires excellent interpersonal and commercial skills.

JOB SPECIFICATIONS:

• The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
• Exert up to 50 pounds of force occasionally, and/or exert up to 10 pounds of force frequently.
• Visual acuity – Normal requirements for reading written instructions and computer screens.
• Hearing ability – Normal requirements for understanding verbal instructions.
• Working conditions – The employee is subject to a manufacturing environment with occasional exposure to high noise levels and exposure to physical hazards such as proximity to moving mechanical parts and electrical current.
• Capable of wearing appropriate related PPE for extended periods of time.

We are an equal employment opportunity employer. All applicants considered are subject t