Systems Engineer II, MSP Services

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

 

Jamf operates as a choice-based office model. Choose to work in the office, connect 100% remote from your home, or find the blend that works best for you.

 

What You'll Do at Jamf: 

The Systems Engineer II is responsible for delivering services and support to customers related to the implementation and integration of Jamf products and related technologies. 

The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with implementation, workflow enhancements, integrations, and other custom solutions. This individual delivers remote and on-site customer services, as required. The Systems Engineer II focusses on users wishing to fully utilize or extend Jamf product features, organizations with complex needs, and implementations requiring custom services.

The Systems Engineer II provides first-hand assistance to end-users and is responsible for day-to-day interactions with customers during all phases of the customer lifecycle. This position actively participates in the sharing of technical information related to Jamf products and provides feedback to management about customer needs. 

What you can expect to do in this role:

• Create user adoption and customer loyalty by performing services including: installation, configurations, integrations, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures 
• Assist with the migration of data from an on-premise installation to Premium cloud environment as needed
• Support customers and the Jamf team during customer engagements
• Solution architecture and design
• Project management- liaising with team members, management and clients to ensure proects are competed to Jamf Services standards.
• Maintain and strive to exceed departmental KPIs
• Contribute to product, systems and platform delveopment and testing
• Maintain an advanced level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion
• Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments
• Build and develop effective solutions for technical and organizational customer challenges as outlined within standard, modular, or custom statements of work
• Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards
• Contribute to and maintain departmental and organizational documentation 
• Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process
• Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training)
• Represent Jamf as a product expert within the Jamf and Apple communities
• When assigned to an account as the primary product specialist, establish a relationship and manage customer needs as well as deliver services
• Other duties and special projects as assigned

What we are looking for:

• Minimum of three years of experience providing iOS and macOS related technical support or training to end-users (Required)
• Minimum of three years of experience as administrator for Jamf products and peripheral technologies (Required)
• Ability to travel up to 20% both domestic and internationally (Required)
• OS level server platform experience – Windows and Linux (Required)
• Ability to write and deploy scripts in Bash, Python, or Swift (Preferred)
• Familiarity of Jamf Product Portfolio (Required)
• Ability to adapt and solve challenges quickly and efficiently
• Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments
• Ability to work independently and as part of a team
• Self-starter, energetic, and highly-motivated
• Bachelor’s Degree or equivalent experience (Required)
• Jamf’s Associate, Tech, and Admin, and Expert level certifications (Required) 

Why Jamf?

• Named a Best Workplace in Technology, 2022.
• Named 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention