Specialist, Supply Chain Management

Position Summary...

What you'll do...

Customer Service Responsibilities

• Provides assistance to suppliers, buyers, and associates by:
  • Helping suppliers locate lost merchandise and fixtures.
  • Answering questions regarding policies and procedures.
  • Supporting associates with tasks and projects.

Safety and Security

• Maintains safety and security of the floor area by:
  • Following all safety compliance procedures.
  • Monitoring suppliers in the area.
  • Reporting security issues to senior team members.

Work Area Maintenance

• Ensure a clean and organized workspace by:
  • Keeping counters and fixtures clean.
  • Guiding suppliers on cardboard and trash disposal procedures.
  • Bailing cardboard and plastic and arranging for their pickup.
  • Recycling cans, plastic, and paper per company guidelines.
  • Performing general housekeeping (e.g., organizing, sweeping, operating floor scrubbers, removing trash).
  • Restocking supplies.
  • Clearing aisles for buyer walk-throughs and ensuring pallets are properly wrapped and slotted.

Merchandise Shipment Accuracy

• Oversees accurate merchandise handling by:
  • Logging deliveries in receiving logs.
  • Sorting and palletizing merchandise by buyer and event.
  • Ensuring merchandise is delivered to correct aisles.
  • Staging pallets sold to the associate store and verifying shipment accuracy.

Supplier Assistance

• Supports suppliers with:
  • Deliveries at the drop-off door.
  • Researching misplaced or incorrectly sent merchandise.
  • Addressing claims and lost freight issues.
  • Following up with suppliers for sample pickups or shipments.

Team Collaboration and Leadership

• Leads and participates in team activities by:
  • Sharing resources, information, and tools.
  • Identifying customer needs and prioritizing business objectives.
  • Coordinating and executing work assignments.
  • Offering advice, feedback, and support to meet deadlines and quality standards.
  • Helping team members adapt to changes or new challenges.

Process Improvement and Collaboration

• Develops and implements effective processes by:
  • Collaborating with managers, co-workers, customers, and business partners.
  • Analyzing information from multiple sources.
  • Monitoring progress and addressing areas for improvement.

Compliance and Integrity

• Promotes compliance with company policies and ethical standards by:
  • Explaining, guiding, and demonstrating proper business practices.
  • Implementing corrective action plans.
  • Using the Open Door Policy to address concerns.
  • Assisting management in resolving ethical and compliance issues.

Minimum Qualifications:

• Customer Service Experience: At least 1 year of experience in customer service.
• Supply Chain Knowledge: Background in supply chain operations or related fields.
• Strong Communication and Organizational Skills.
• Team-Oriented Attitude: Collaborative mindset with the ability to support and work effectively with surrounding teams.

Leadership Expectations

Respect for the individual:

Demonstrates and encourages respect for others; drives a positive associate and customer/member experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and