Senior Innovation Program Specialist

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

• Launch and operationalize the program for bringing new physical, customer briefing centers online, around the globe.
• Grow the program strategy for maintaining and refreshing customer briefing centers.
• Develop and lead project scopes, planning and objectives, involving all relevant stakeholders from end-to-end.
• Establish and document planning processes to help scale and elevate the profile of the centers and organization.
• Partner cross-functionally with Workplace Services, DT, Facilities, brand, and marketing to ensure that projects are delivered on-time, within the scope and budget.
• Provide regular updates, reporting, and identify risks on the projects to senior management stakeholders.
• Establish systems, and processes that support future needs and the evolution of the Innovation Office and executive briefing program.

Qualifications

To be successful in this role you have:

• 5+ years of hands-on project management
• Experience managing multiple large projects in enterprise environments delivering business applications for one or more operations.
• Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement.
• Experience leading Steering Committee meetings with executive management.
• Experience guiding teams and can provide technical solutions while mitigating or removing hurdles / obstacles. You have experience overcoming project crisis.
• Experience leading teams to provide solutions.

FD21

For positions in the Bay Area, we offer a base pay of $104,900 - $173,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this on