Credit Representative I

About the Role

Canon USA in Burlington, NJ is currently seeking a Credit Representative I (Representative, Credit I). The Credit Representative I is responsible for the timely collection of all items (Rental, Tax, Maintenance, service, supplies etc.) as billed to the customer by Canon U.S.A., Inc. as outlined in the underlying Agreements, SOW's, Addendums, etc. Promote Canon Brand through the use of applicable techniques aimed at balancing collection and customer service efforts.   This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).  Note that work schedules and office reporting requirements may change from time to time based on business needs.

Your Impact

- Carries out the function of collection of accounts receivable and past dues, and coordinates resolution of customer chargeback claims, disputes, and billing issues - Gathers credit and/or reference information - Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports - Responds to inquiries from customers or external collection resources - Coordinates/assists in the application of check, wire transfer, and credit card payments with the Accounts receivable Dept. to ensure proper application - Resolves charge backs and disputed items through contacts the Billing and/or Sales departments, and follow up with customer for prompt collection - Prepares periodic account information - Receives telephone inquires and answer routine questions on department policies - Reports to Credit Supervisor and Credit Manager - Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems - Typically reports to a Supervisor or Manager - Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role

About You: The Skills & Expertise You Bring

- Typically requires general education and/or vocational training but little to no experience - This position requires a high school degree or equivalent - At least one year in a Credit and/or Accounts receivable department or equivalent experience required - A bachelor's degree in a related field will be accepted in lieu of experience - Must be comfortable working with figures and must use tact dealing with customers - Effective P.C. skills necessary, including knowledge of spreadsheet, word processing and communications software through Windows platforms - Strong Interpersonal skills, and ability to work under pressure are needed   We are providing the anticipated rate for this role: $19.04 - $24.18 hourly

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United