Jobs and Careers
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Senior Partner/ Director Sales Manager- SIs & Agencies
Quantum MetricUnited States, United StatesRemotefull_timeVerifiedPosted 4 Jun 2025
About the role
😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
🚀 About the RoleAs Quantum Metric continues to deliver significant incremental value to customers by leveraging GenAI on top of the experience analytics platform we are known for, we continue to be pulled into more and more business value driving use cases, many of which relate to contact center, service and improving customer experiences.
Familiarity with the contact center environment (chat, call center agents, call center software and processes, call obviation projects, etc.) will be a significant asset.
Quantum Metric is seeking a highly motivated and experienced strategic and technical individual to lead the development and management of the Services, SI’s and Technology partnership program across the Americas. There are a number of early stage partnerships established that need to be developed further in addition to a series of new partnership opportunities that will arise (some proposed by the person in this position).
You will be responsible for identifying, recruiting, developing, and managing strategic partnerships with global and regional SIs, as well as specialized services organizations that can implement and advise on Quantum Metric's solutions. Your success will directly contribute to Quantum Metric's revenue growth by accelerating our sales pipeline and ensuring successful customer deployments through partner-led services.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
🚀 About the RoleAs Quantum Metric continues to deliver significant incremental value to customers by leveraging GenAI on top of the experience analytics platform we are known for, we continue to be pulled into more and more business value driving use cases, many of which relate to contact center, service and improving customer experiences.
Familiarity with the contact center environment (chat, call center agents, call center software and processes, call obviation projects, etc.) will be a significant asset.
Quantum Metric is seeking a highly motivated and experienced strategic and technical individual to lead the development and management of the Services, SI’s and Technology partnership program across the Americas. There are a number of early stage partnerships established that need to be developed further in addition to a series of new partnership opportunities that will arise (some proposed by the person in this position).
You will be responsible for identifying, recruiting, developing, and managing strategic partnerships with global and regional SIs, as well as specialized services organizations that can implement and advise on Quantum Metric's solutions. Your success will directly contribute to Quantum Metric's revenue growth by accelerating our sales pipeline and ensuring successful customer deployments through partner-led services.
🔧 What You'll Do:
- Partner Strategy & Execution: Develop and execute a comprehensive partnership strategy for SIs and Services Partners, aligning with Quantum Metric's overall go-to-market objectives.
- Partner Identification & Recruitment: Proactively identify, qualify, and recruit new strategic SI and Services Partners who are a strong fit for Quantum Metric's technology and market needs. This includes global SIs (e.g., Accenture, Deloitte, Capgemini, PwC, EY) and regional specialists.
- Relationship Management: Cultivate and maintain strong, executive-level relationships within partner organizations. Serve as the primary point of contact for all strategic partnership activities.
- Joint Business Planning: Collaborate with partners to develop joint business plans, including identifying target accounts, defining co-selling motions, establishing referral agreements, and planning joint marketing activities.
- Enablement & Education: Work closely with Quantum Metric's sales, product, and solutions engineering teams to ensure partners are adequately trained, enabled, and resourced to effectively position, sell, and implement Quantum Metric's platform.
- Pipeline Generation: Drive joint pipeline generation activities with partners, including joint account planning, client introductions, workshops, and participation in industry events.
- Sales Collaboration: Work seamlessly with Quantum Metric's direct sales organization to integrate partners into account strategies, facilitate deal registrations, and support partner-led sales cycles.
- Performance Tracking: Monitor, analyze, and report on partner performance against agreed-upon metrics and KPIs, identifying areas for growth and optimization.
- Ecosystem Development: Potentially explore and foster strategic alliances with complementary technology companies (e.g., Salesforce, Adobe, ServiceNow, commercetools) where SI partnerships are crucial for ecosystem development.
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