Front of House Supervisor - Moxy Hotel

Job Description: As a Front of House Supervisor at our vibrant Moxy Hotel, you will play a pivotal role in ensuring seamless guest experiences and maintaining the energetic atmosphere that defines the Moxy brand. You will oversee the Front Desk operations, lead a team of enthusiastic Front of House Crew Members, and contribute to the hotel's success by delivering exceptional service. Qualifications:- Provide leadership and guidance to the Front of House team, including Front Desk personnel and Bartenders.- Ensure smooth daily operations by scheduling, training, and supervising team members.- Act as a point of contact and support for team members, addressing any concerns or issues promptly.- Lead by example in delivering outstanding guest service, setting high standards for the team to follow.- Handle guest inquiries, requests, and complaints professionally and efficiently, ensuring guest satisfaction.- Monitor Front Desk activities, ensuring check-ins, check-outs, and guest interactions adhere to Moxy's standards.- Assist with inventory management, ensuring adequate supplies and equipment availability at the Front Desk.- Conduct regular training sessions to improve team members' skills in guest service, check-in/check-out procedures, and brand standards.- Provide ongoing coaching and feedback to enhance team performance and morale.- Foster a positive and collaborative work environment by promoting open communication and teamwork.

*Work Schedule: This position may require flexibility in scheduling, including evenings, weekends, and holidays, to accommodate the hotel's operational needs*
Key Responsibilities:- Previous supervisory or team leadership experience in a hospitality setting, preferably in Front of House operations.- Strong customer service skills with the ability to handle guest inquiries and complaints effectively.- Proficiency in hotel management systems or similar software is advantageous.- Excellent communication and interpersonal skills with the ability to motivate and inspire a team.
Physical Requirements:Must be able to sit, stand, and walk for long periods of time. Light work – exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Shift availability:Day Shift (Preferred)Night Shift (Preferred)
Benefits:Dental insuranceHealth insuranceLife insurancePaid time offVision insurance
About Summit Management Corp: Summit Management Corporation was founded by Gregory Averbuch in 1989. Summit maintains its headquarters in Atlanta, Georgia and currently employs over 150 people. The Company is a dynamic, growth-oriented real estate management and development company specializing in hotel, office, and residential properties in the Southeastern United States. Over the past two decades, the company’s focus has been developing and operating “Best of Class” hospitality properties along with its expertise in office and multi-family properties. This “Best of Class” status is evident by the quality of the locations, facilities, operations, and service. We currently manage six hotels in Atlanta, Memphis, and Nashville. With our extensive experience and expertise, we have become a go-to resource for tackling these challenges head-on.
EEOC Statement: Summit Management Corp is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors. Summit Management Corp fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce.