Escrow Assistant

Summary: 

Assist Escrow Officer to prepare and coordinate closing transactions between loan establishments, sellers, borrowers and real estate agents by performing the following duties.  The Escrow Assistant is a critical player that works with other team members to build a support line that ensures customer service and satisfactions for TitleOne.

Essential Duties and Responsibilities include the following.   Other duties may be assigned. 

Provides support to the Escrow Officer by performing such duties as file set-up, scheduling, coordinating with other departments, file monitoring, customer contact and back-up in the absence of the Escrow Officer.  Editing checks, balancing files, printing checks, shipping and uploading loan packages, sending and posting wires and depositing checks.   In smaller operations, this position may also lead to dual positions such as receptionist or customer service.

Conducts closing transactions as a neutral third party, compiles loan documents, title research and Real Estate Agent instructions.  Answer questions of buyers and sellers relating to details of transaction and obtains signatures of principal parties on necessary documents.

Develops and executes a system for clerical duties and file coordination that adhere to company’s policies and procedures and appeal to the Team.

Assist Escrow Officer and Title Officers to clear title on some transactions.

Develops and executes a system for clerical duties and file coordination that appeal to the Team

Responsible for all processes required for depositing and tracking earnest money checks. Disbursing and funding transactions

Comply with TitleOne Corporation escrow trust accounting standards as outlined in the process and procedure manual.

Oversees personally or through team players the following functions:

• Handle pre and post closing curative matters for Escrow Officer.
• Ensures all earnest money checks are deposited into file in timely manner
• Provides earnest money receipts to customers according to service level expectations
• File is disbursed following our trust accounting standards
• Coordinate with deliveries to make sure all delivers, exchanges, and deposits are handled in a timely manner
• Final documentation is uploaded in the file and sent to all appropriate parties
• Check files for payoffs/assumptions from mortgage companies.
• Verify commission request with real estate agents.
• Assist Escrow Officer with updates to lenders and real estate agents.
• Review real estate contract, lender instructions and closing requirements and/or special instructions
• Heavy telephone and email contact with Realtor, Lenders, Buyer and Sellers.  Answer inquires regarding status of files, explain curative problems and procedures with all parties involved in transaction
• Back up front desk person on telephone.
• Assist Escrow Officer in obtaining funding numbers for closings
• Upload documents and related correspondence in ResWare
• Prepare curative documents as needed.
• Backup Centralized Funder and Shipper
• Review title commitment for accuracy and clear title
• Review trial balance and outstanding check reports
• Assist with recording fixes

Qualifications/Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum one-year escrow/closing experience.
• Complete knowledge and understanding of real estate contract.
• Excellent telephone  and email etiquette
• Excellent customer relations and interpersonal relation skills.
• Good verbal and written communication skills.
• Excellent organizational skills, detail and deadline oriented, problem solving skills and the ability to work well under pressure.
• Computer skills including Windows, Microsoft and paperless production software.
• Copier, e-mail and 10 key calculator skills.
• Working knowledge of closing statements/disclosures, lender requirements and commitment fo