Human Resources Business Partner

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at Birdeye.com.

What You’ll Do

Birdeye, the all-in-one Experience Marketing platform for multi-location businesses, is looking for a dynamic HR business partner who has a proven track record in a high-growth environment, someone who can create scalable processes, winning (and fun) culture and help recruit A+ talent to help Birdeye execute on its vision to reimagine customer experience and reputation marketing.

As the HR Strategic Partner to several lines of business you will:

• Work directly with leaders to assess needs leading to the identification and implementation of employee relations solutions for business operations
• Support all levels of management by providing expert advice and counsel on employee relations matters
• Partner with Legal on investigations and compliance
• Champion change management across the organization and assist with talent assessment at all levels
• Coach and counsel senior leaders to develop highly effective working relationships that directly support execution of company objectives
• Increase levels of communication and engagement across the organization
• Provide interpretation and guidance for Birdeye policies and procedures, state and federal regulatory requirements
• Design, strategize and deliver programs and activities that drive an organizational climate focused on performance and engagement
• Assist with acquisition support and new business integration activities
• Assist with ongoing training, onboarding and succession planning activities
• Other projects as assigned

Requirements

• MUST have experience in the SaaS (software as a service) industry.
• Minimum of 3 years of human resources management/generalist experience, preferably in a progressive, high growth, and results-oriented environment
• Located in the DFW metro area
• Proven experience wearing many hats and working in an extremely fast paced environment
• Bachelor’s degree in Human Resources, business, or related field
• Strong knowledge of employee relations, human resources management, and human resources principles
• Demonstrated experience developing teams, building out new processes, procedures and engagement initiatives
• Excellent knowledge of labor laws and regulations at both the state and federal level
• Demonstrated ability to partner with senior leaders and drive change
• Excellent written and verbal communication, coaching and counseling skills
• Excellent project management and organizational skills, and able to meet tight deadlines
• Proficient in HRIS systems, Microsoft Word, Excel, and PowerPoint
• Demonstrates professional acumen and maturity in dealing with all employee relations situations and able to maintain confidentiality
• Demonstrated ability to successfully multitask and maintain a high level of accuracy
• Flexible and able to successfully accept change
• Flexible to work extended hours and travel as needed for remote office support

Benefits

• 100% Employer-paid benefit plans available for employees