AVP, Regional Network Operations

Description

Who Is Accuserve:

Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of insurance, customer service, and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property.

Job Summary:

The AVP, Regional Network Operations is responsible for the end-to-end performance, health, and growth of Accuserve’s Interior and Exterior contractor networks within an assigned geographic region, including Water Mitigation, Roofing, and Interior Repairs.

A foundational mandate of this role is to design, implement, and scale Accuserve’s regional field strategy for contractor network management. Accuserve does not currently have a fully built or consistently executed field operating model, and this leader is expected to build that model while simultaneously leading day-to-day regional execution.

This role builds, leads, and develops a high performing team of Regional Field Managers located in key markets, who serve as Accuserve’s primary field presence. The AVP owns vendor performance, recruiting effectiveness, compliance, capacity readiness, and the operational feedback loop between vendors and internal Operations teams, ensuring national network strategy translates into disciplined, local execution.

Success in this role requires a leader who can build structure from ambiguity, balance short-term results with long-term scalability, and establish field credibility with vendors while maintaining strong alignment with internal partners.

General Responsibilities:

Field Strategy Creation & Deployment (Foundational Priority)

Accuserve does not currently have a fully built or consistently executed field strategy for contractor network management across Interior and Exterior trades. The primary responsibility of this role is to design, implement, and scale that strategy.

Responsibilities include:

• Defining Accuserve’s regional field operating model for contractor network management.
• Establishing clear expectations for field presence, vendor engagement, recruiting support, compliance verification, and performance intervention.
• Designing standardized cadence, tools, metrics, and playbooks for Regional Field Managers.
• Piloting the field strategy in assigned regions, refining based on results, and preparing it for national scalability.
• Ensuring the strategy is practical, measurable, and aligned with carrier, vendor, and operational realities.

Regional Network Leadership & Accountability

• Own regional vendor network performance, coverage, and readiness across all assigned trades.
• Lead, coach, and develop Regional Field Managers, setting clear expectations, priorities, and success metrics.
• Establish strong field leadership rhythms including territory reviews, performance deep dives, and vendor engagement plans.
• Leads, coaches and develops high performing teams

Vendor Performance & Quality

• Drive vendor performance against SLAs, KPIs, NPS, quality standards, and customer experience expectations.
• Partner with Operations leaders to resolve systemic issues impacting vendor success or claim outcomes.
• Lead escalation and resolution of high-impact vendor performance, quality, or relationship issues.
• Ensure consistent application of contractor ranking, tiering, and corrective action frameworks.

Recruiting, Coverage & Capacity

• Partner closely with Network Strategy & Recruitment teams to identify and resolve coverage gaps, capacity risks, and growth needs.
• Ensure recruiting efforts translate into trained, qualified, and production-ready vendors.
• Validate market readiness for CAT events, carrier expansions, and new program launches.

Field Intelligence & Feedback Loop

• Serve as the voice of the field, delivering structured feedback from vendors into various department leaders.
• Identify recurring friction points, process breakdowns, or misalignment between field execution and internal workflows.
• Contribute regional insight to national network strategy, pricing discussions, and program design.

Representation & Relationship Management

• Represent Accuserve at regional vendor meetings, i