Senior Software Engineer - Impact - Central AI

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow Impact is transforming how organisations accelerate value and achieve digital transformation success. This isn’t just another product—it’s a strategic platform that combines AI, analytics, and human expertise to deliver measurable business outcomes. By joining the Impact team, candidates will:

• Shape the Future of Digital Transformation
  Build solutions that empower global enterprises to make smarter, data-driven decisions and realise value faster.
• Innovate with Cutting-Edge Technology
  Leverage AI, machine learning, and automation to deliver proactive insights, preventative controls, and personalised recommendations.
• Deliver Real-World Impact
  Help customers optimise platform health, track KPIs, and achieve their business goals through prescriptive guidance and premium support.
• Collaborate with Experts
  Work alongside a passionate team of engineers, designers, and strategists who are redefining customer success.
• Create Meaningful Experiences
  Design visually compelling, intuitive digital journeys that make complex processes simple and impactful.

Joining the Impact team means building technology that matters—technology that accelerates ROI for customers and sets new standards for enterprise value delivery.

Job Description

What you get to do in this role:   

• What you get to do in this role:Leverage ServiceNow AI Capabilities to construct AI-powered, scalable, and reusable software solutions that drive measurable impact for users and business processes.
• Drive innovation by applying prompt engineering techniques and designing scalable architectures to support AI-powered solutions across the organisation.
• Collaborate with product owners to translate business and user needs into intelligent, well-architected features, owning your work from design through implementation, automated testing, and delivery.
• Develop extensible and user-friendly software that enables customers to customize and leverage AI-driven functionality to solve real-world problems.
• Build intuitive, performant JavaScript UI components to ensure flexibility for customer-specific needs. 
• Champion our quality-first mindset by integrating automated testing frameworks (e.g., JUnit, Selenium, TestNG) into CI/CD workflows to ensure consistent, high-quality releases.
• Participate in design and code reviews, championing best practices in performance, maintainability, and testability.
• Contribute to the design and enhancement of AI-enabled products and features, while improving the reliability, observability, and production readiness of the existing product suite.
• Troubleshoot and optimize system performance across the stack, ensuring scalability and responsiveness.
• Serve as a mentor for colleagues, sharing best practices for software craftsmanship, responsible AI integration, and continuous improvement.

Qualifications

To be successful in this role you have:

• Experience leveraging AI to improve workflows, decision-making, or product functionality — including integrating AI APIs, automating processes, or analyzing AI-driven insights.
• Day-to-day work involves JavaScript, but strong foundations in languages like Java or Python are equally valued. Must have 4+ years of enterprise-level software engineering experience.
• Solid understanding of data structures, algorithms, object-oriented design, design patterns, and performance optimization.
• Familiarity with automated testing and CI/CD pipelines, and a commitment to engineering excellence and reliability.
• Analytical mindset with the ability to design impactful AI solutions that solve complex problems.
• Experience with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.
• A passion for collaboration, craftsmanship, and continuous learning, fostering a culture of quality and innovation.

Why Join Us

• Build and deliver high-impact softwa