Customer technical support responsible

<h3>Company Description</h3><p><strong>Who we are:</strong></p><p>Remember the last time you opened a bottle of champagne? A cold beer after a hard day’s work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us. We are O-I and we love that we make more glass containers than anyone in the world.</p><p>O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals.</p><h3>Job Description</h3><p>Its mission is to respond to Clients in the event of claims or in the event of any requirement that implies technical assistance for any product or service offered.</p><p>It is the link between Production and Sales, responding to the needs of Clients in technical matters of the manufactured product.</p><p>Ensures that all required company policies and standards, legislative, safety and quality are applied on a case-by-case basis and adhered to by all employees.</p><p>Ensures that quality scheduled production is achieved, monitors compliance with budgets and reports, and explains variables, along with actions to correct negative variances.</p><p>Prioritizes, organizes and coordinates the corrective actions taken in case of deviation or malfunction.</p><p>Participates in meetings related to production, quality, safety, consultation forums and other operational issues.</p><p>Contributes to overall plant performance and improvement by working closely with other managers through the exchange of information and ideas.</p><p>Works closely with technical specialists from other areas, eg. Molds, General Maintenance, Machine Maintenance, Electrical, etc., to ensure that the services necessary to maintain production quality are provided smoothly.</p><p>Communicates to the production team any deviation in the quality of the product to guarantee the early correction of errors with the close contact of the maintenance teams.</p><p>Works closely with HR and team leaders to identify and organize the meeting of relevant training requirements.</p><p>Sets objectives for progress, identifies action plans and coordinates their application.</p><p>Promotes a culture of continuous improvement where all members have the structured opportunity to contribute to the realization of contributions.</p><p>Be involved in the initial phases of new projects in order to ensure maximum compliance with specifications.</p><p>Proposes improvement actions regarding the quality of the products, respecting in any case the imperatives related to manufacturing costs.</p><p>Identifies and analyzes quality problems, proposing corrective actions.</p><p>Serve customers who request services, offering them in a cordial and efficient way to contribute to the strengthening and positioning of the Company, in addition to collaborating with advertising work.</p><p>Build customer loyalty, minimize service time. Discover areas for improvement. Improve control of the sales network.</p><p>Act as a source of information.</p><p>Preparation of reports.</p><p>Monitoring of KPI's.</p><p>Follow-up of Customer Claims.</p><h3>Qualifications</h3><p>5 years of experience in a similar position and facilitation of the continuous improvement approach in a productive environment.</p><p>Training/Information on quality management, HACCP and food safety.</p><p>University studies as well as Mechanical Engineering, Design Engineering, etc. or comparable professional experience.</p><p>Languages: English, Spanish, Catalan, French</p><p>Desirable: Training related to customer service and satisfaction.</p><h3>Additional Information</h3><p>O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status , disability, etc.</p>