Program Manager

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The Philadelphia International Airport (PHL) is managed by the Department of Aviation of the City of Philadelphia. PHL is the only major airport serving the nation's 7th largest metropolitan area and is a large hub airport that serves over 25 million passengers per year.  Twenty-seven airlines, including all major domestic carriers, offer nearly 323 daily departures to more than 120 destinations worldwide.  Located 7 miles from downtown Philadelphia, the Airport is easily accessible and convenient to many tourist sites, business centers, and cultural hubs. The Airport is self-sustaining and uses no local tax dollars.  PHL is one of the largest economic engines in the region, generating $16.8 billion to the economy and accounting for 106,000 full-time jobs annually.  The Airport Information Technology department is headed by the Airport Chief Information Officer (CIO).   Airport IT is responsible for the strategic direction of IT services at the Airport, management of all Airport IT infrastructure, and the operational support for hundreds of different Airport related systems that serve the needs of the airlines, TSA, FAA, and passengers.

Job Description

The Information Technology group at the Department of Licenses and Inspections (L+I IT) is responsible for supporting and maintaining systems and applications used by employees, City of Philadelphia residents, and various business owners who operate within the City of Philadelphia. The Program Manager will report directly to the Information Technology Director of Licenses & Inspections.

The Program Manager position will be assigned to the L+I IT group and will support the eCLIPSE and Electronic Plans initiatives and related projects. This role involves coordinating the efforts of team members and third-party contractors or consultants to deliver projects on time and within budget for the Department of Licenses and Inspections, while adhering to the project management practices instituted by OIT. 

Essential Functions
Resource Management

• Allocate Resources: Oversee the allocation of resources (e.g., personnel, budget, technology) across projects, ensuring that Project Managers have the necessary support to deliver their projects successfully.
• Resolve Resource Conflicts: Address and resolve any resource conflicts or bottlenecks that arise between projects, ensuring that critical projects receive the resources they need.

Risk and Issue Management

• Monitor Risks: Work with Project Managers to identify, assess, and manage risks at both the project and program levels. Ensure that risks are escalated appropriately and that mitigation strategies are in place.
• Support Issue Resolution: Provide support and guidance to Project Managers in resolving issues that may impact the success of their projects, ensuring timely and effective resolutions.
• Identify, assess, and manage risks and issues related to the program.
• Develop mitigation strategies and contingency plans.
• Track and resolve program-related issues promptly.

Performance Monitoring and Reporting

• Track Progress: Monitor the progress of individual projects, using key performance indicators (KPIs) and other metrics to ensure they are on track to meet deadlines, budgets, and quality standards.
• Consolidate Reporting: Consolidate project reports from Project Managers into comprehensive program status reports for senior management and stakeholders, highlighting key achievements, risks, and issues.

Quality Assurance

• Maintain Standards: Ensure that Project Managers adhere to organizational standards, methodologies, and best practices in project execution.
• Conduct Reviews: Periodically review projec