Specialist 1-Family Connections Center

JOB SUMMARY

The FCC Specialist serves as the first point of contact for parents, guardians, and visitors at the Family Connections Center. This role is responsible for answering phones, assisting with visitor check-in, and supporting the FCC team with parent inquiries, ensuring families receive timely and accurate information. The Specialist helps create a welcoming and supportive environment, provides excellent customer service, and connects families to the appropriate staff or resources within the district.

MAJOR DUTIES & RESPONSIBILITIES

1.    Assist in the execution of specific tasks and projects, ensuring adherence to timelines and quality standards such as answering incoming phone calls, route calls to the appropriate staff, and provide accurate information to families.
2.    Support the FCC team by assisting parents with completing forms, accessing resources, and connecting with appropriate departments.
3.    Conduct research and gather information on assigned topics to support decision-making processes.
4.    Provide support in developing and implementing processes and procedures to improve efficiency and effectiveness.
5.    Collaborate with cross-functional teams and FCC team members to identify trends in parent inquiries and help improve response processes.
6.    Support with the preparation and distribution of informational materials for parents and visitors.
7.    Maintain accurate and organized documentation, records, and files.
8.    Assist in monitoring project progress, identifying potential issues, and proposing solutions.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

9.    Stay up-to-date with industry trends, best practices, and technological advancements relevant to the assigned area and participate in professional development and training opportunities to enhance knowledge of HISD services and resources.
10.    Assist in managing and maintaining relevant software applications, tools, and databases.
11.    Contribute to the development and improvement of departmental workflows and standard operating procedures.
12.    Provide general administrative support, including scheduling meetings, preparing meeting agendas, and taking minutes.
13.    Collaborate with team members to ensure compliance with organizational policies and procedures.
14.    Participate in professional development activities to enhance knowledge and skills.
15.    Perform other duties and responsibilities as assigned.

EDUCATION

High school diploma or equivalent; additional certifications or relevant training is a plus.

WORK EXPERIENCE

Previous experience in a related role or field is preferred.

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.
Excellent communication skills, both verbal and written, with the ability to convey complex information effectively.
Proficiency in using computer applications and software relevant to the job, such as Microsoft Office suite.
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Attention to detail and accuracy in work output.
Ability to work both independently and collaboratively as part of a team.
Strong interpersonal skills and the ability to build and maintain positive relationships with stakeholders.
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
Demonstrated initiative and a proactive approach to problem-solving.
Ability to maintain confidentiality and handle sensitive information with discretion.
Willingness to learn and expand knowledge in the assigned area.
Strong work ethic and commitment to delivering high-quality results.
Ability to thrive in a fast-paced and dynamic environment.

LEADERSHIP RESPONSIBILITIES

No supervisory or direct people management responsibilities. May provide occasional work guidance, technical advice, and training to staff.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work involves the application of moderately complex procedures and tasks that are quite varied. Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis.

BUDGET AUTHORITY

No budge