PUBLIC SAFETY PERSONNEL RETIREMENT SYSTEM

Are you looking for a career where you can make a difference? Would you like to be part of a culture that promotes learning and collaboration while helping employees with what they need to succeed and thrive? If so, Public Safety Personnel Retirement System (PSPRS) is looking for talented people who will help us achieve our goal of honoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service to those who protect and govern our state. At PSPRS we understand that it begins with outstanding talent. It all begins with you. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

The mission of Public Safety Personnel Retirement System is to deliver unparalleled service in providing retirement benefits to Arizona’s community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees. We offer competitive pay and excellent benefits to those eager to serve our membership and mission. Interested applicants can visit www.psprs.com to learn more about our agency.

Retirement Specialist Senior

Job Location:

Address:  3010 E. Camelback Rd. Suite #200 Phoenix, AZ 85016

* Please note: this position will work in a hybrid work environment with identified day(s) each week in office and remote. *

Posting Details:

Salary: Salary: $36,779 - $66,009 

* Anticipated hiring range: $40,000 - $55,000 *

Grade: 19

Closing Date: March 25, 2026

Job Summary:

The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for a Retirement Specialist Senior. Under the supervision of the Active Members Supervisor, this position is responsible for communicating with and educating members and employers on a wide variety of business specific topics ranging from general inquiries to significantly complex subject matter. Communication of this information occurs over a variety of media and settings. The Retirement Specialist Sr. is also in part or fully responsible for the research and resolution of member and employer issues, actions related to the appeals process, and basic to intermediate analysis of business statistics.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

PSPRS strives for a work culture that affords employees flexibility, autonomy, and trust. Some PSPRS employees participate in the State’s Remote Work Program and can work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

This position will work in a hybrid work environment with identified day(s) each week in office and remote.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

MAJOR RESPONSIBILITIES/FUNCTIONS:

• Educate members by explaining complex information related to policies, procedures, and transactions regarding membership rules and on the impact of retirement decisions.
• Answer and rectify member account questions/concerns.
• Service member accounts.
• Provide member account support to divisions within PSPRS.
• Calculate and provide estimates and distribution of retirement benefits as applicable to individual members.
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• Participate as a project member for operational and system analysis and enhancement processes.
• Recommend changes and assist in the production of group meeting presentations, videos and E-Learnings.
• Mentor new Retirement Specialists.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Public Safety Personnel Retirement System benefit programs.
• Applicable laws (Federal and State) and policies and procedures applicable to the system.
• Customer servi