Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Twinsburg

                    

Facility

Twinsburg Medical Office Building

                     

Department

Macedonia Express Care-Regional Operations

                      

Job Code

B15028

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

7:00am-5:00pm/11:00am-7:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Twinsburg Family Health & Surgery Center and become a part of one of the most respected healthcare organizations in the world. Twinsburg Family Health & Surgery Center is a state-of-the-art facility that provides world class care through advanced specialty care, primary care and surgical services.   

 
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this role will work varying hours from 7:00am to 8:00pm based on needs. Evening/weekend rotations will vary based on needs.

A caregiver who excels in this role will: 

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors. 
• Professionally investigate, triage and resolve patient issues using the established HEART Model, ensuring that the patient’s visit is an outstanding experience.
• Proactively manage the needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery.
• Perform point of service activities such as visit preparations, co-pay collections, patient racking and record tracking.
• Facilitate billing functions and ensure they accurately meet compliance requirements.
• Enter and maintain confidential and accurate patient information.
• Follow standards and guidelines for telephone etiquette and service while interacting with patients over the phone.
• Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training.
• Support front-end technology utilization to promote understanding and comfort level in use by caregivers and providers.
• Process the workflow for the day.
• Generate staff provider rescheduling.
• Effectively collaborate and communicate with clinical staff.
• Recruit, enroll and educate patients on MyChart and Appointment Pass
• Perform other duties as assigned.

Minimum qualifications for the ideal future caregiver include: 

• High School Diploma or GED
• Minimum 2 years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience. An associate’s degree may substitute for 1 year of stated experience OR a bachelor's degree may substitute for 2 years of stated experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

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