Assistant Front Office Manager, The Statler Hotel

Cornell University’s Statler Hotel has launched a search for an Assistant Front Office Manager to join our Rooms Division Team.

The Statler Hotel employees are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

   

Your role as an Assistant Front Office Manager:

As a member of the Statler Hotel’s Rooms Division, reporting to the Front Office Manager, you will share in the responsibility of the overall management of the Front Office operations including Bellstand/Valet, Reservations, Night Audit, PBX, and Front Desk. You will help drive the team to create warm, genuine, and personalized experiences from the moment guests come into contact with our reception area until their departure, while delivering a personalized level of service. Among your duties, you will:

• Assist with the administrative management duties, including: tip reporting and weekly payroll, meeting financial goals, conducting inventories and ordering supplies. You will have the opportunity to complete projects and participate in management meetings as well as serve on committees in the hotel, school, and University.
• Support the Front Office Manager in the recruiting, hiring, training and supervision of all staff.  You will also participate in the teaching mission by providing coaching and mentoring to student employees of the Front Office and by cooperating with faculty and students as a part of classes or research that may be integrated into the operation.
• Serve as Manager-on-Duty (MOD) for the hotel, taking responsibility for the overall guest experience during their stay in the Statler Hotel and exercising discretion and independent judgment to ensure quality and service standards are met throughout the hotel.  The MOD facilitates communication and cooperation between all operating departments, providing direction to staff, anticipating and responding to operational needs, maintaining inventory controls and overseeing cash handling procedures.

What We Are Looking For In A Management Team Member:

Statler Hotel leaders are expected to lead with hospitality. We connect with each member of our staff, ensuring staff feel welcomed, comfortable and important. We strive for self-mastery, accepting of ourselves and others, demonstrating empathy, and gratitude. We lead with a servant heart, practicing the fundamentals of LEAD (listen, educate, action and deliver). We engage, intentionally giving our time, talent and heart to those we lead, making sure everyone on our team feels significant, leveraging the power of encouragement.  We use a coaching style of leadership, utilizing SMART goals and extending grace as we motivate employees to do their best.  We create stories and memorable experiences to inspire our staff.

• We are seeking candidates who have the right combination of college education, hospitality supervisory experience, and job skills to be an effective manager and leader in a busy, full-service hotel. 
• A Statler Manager should be a highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA rated Four Diamond hotel. 
• To be successful, a Statler Manager must have the ability to provide inspirational training, coaching and mentoring to college students in an experiential learning environment. 
• With a business volume that frequently changes throughout the year, the candidate must be able to meet a flexible work schedule, that will include evenings, weekends and holidays.

Qualifications:

• Associate’s Degree in Hospitality Management;
• 1-2 years of related experience in a Hotel Front Office environment. (Bachelor’s degree is preferred.)
• Highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA rated Four Diamond hotel. 
• Proven ability to assume responsibility, exercise authority, and supervise a staff.
• Excellent oral and written communication skills.
• Ability to troubleshoot and resolve guest problems quickly and calmly.
• Must be organized and able to multi-task.
• Professional demeanor fitting of a high end, four-diamond property.
• Ability and enthusiasm to coach, mentor, and train students as well as other inexperienced staff.
• Computer skills are essential, including proficiency in Microsoft Excel, Word, and O