Manager, RevOps Analytics

See yourself at Twilio

Join the team as our next Manager of an elite Analytics team within our Communications Platform business unit.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a Manager, Sales & Services Analytics within our Communications Platform Business Unit. You are fired up to drive strategy and develop talent for the largest product at Twilio, identifying the analytical challenges we have and rallying cross functional stakeholders taking Twilio’s Communications Platform to new heights. Projects your team will work on include building frameworks for international  market expansion through wholesale channels, create, own & track performance incentive metrics for New Business & Strategic Sales teams and serve as a key stakeholder in our strategic investment frameworks for annual and long-term planning. You have a demonstrated track record of excellence in data analysis, project management, communication, mentorship and cross-functional teamwork.

Responsibilities

In this role, you’ll:

• Mentor, lead & coach a team of analysts driving their foundational quantitative skills into advanced abilities creating insights and using relative comparisons
• Cross functional collaboration - Professionalism, accountability, intraday responsiveness, problem solving skills focused on customer/partner success and GP improvements to Twilio. Thoughtfulness as to how we partner and engage with Carrier Relations, Wholesale, GTM, Product, and Supply Operations to deliver best in class services to our customers.
• Ownership & leadership - Act like an owner. Take personal accountability for results and overall engagement of teams under management. 
• Leverage technical and industry experience - drive scalable access to data insights using SQL, excel and data visualization tools. Partner with Product, Engineering and Customer facing teams to understand their pain points and create solutions to improve day to day operations.
• Learn and leverage new technologies, products, systems and processes.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of professional experience in Sales or Business Operations, Consulting
• Experience setting targets and bringing business leaders along during planning processes
• Experience with productivity modeling, supply and demand economics and P&L reporting
• Experience with Salesforce (CRM tools), Excel, Tableau (or another business intelligence tool) required, SQL knowledge required
• Energized by a dynamic, high-growth environment; resilient in the face of challenges
• Bachelor's Degree or equivalent years of experience

Desired:

• Some experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms
• Experience as a people manager or as team lead/mentor
• Software, SaaS, CPaas or PaaS experience

Location 

This role will be remote, and based in the United States, however is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up