Account Management Specialist

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: Pasadena 

State: Texas

Key Account Manager

 

SUMMARY:  The role of the Key Account Manager (KAM) is to proactively and professionally manage the revenue and market share goals for the assigned accounts.  The KAM will work across Bureau Veritas functions to improve business processes with a focus on excellence in Customer Satisfaction while also maintaining internal relations. 

 

ESSENTIAL DUTIES AND REPONSIBILITIES: 

• Develop and maintain strong relationships with multiple corporate customers at various organizational levels and locations.
• Assist in creating and delivering upon growth targets, goals and objectives.
• Purse growth of assigned accounts and new lead generation through customer visits, interactions, communications and other networking opportunities.
• Exceed annual financial targets for the combined accounts assigned while also achieving individual KPI’s.
• Subject matter expert of assigned account’s requirements and contracts.
• Ensure customer’s expectations are fulfilled at all levels within Bureau Veritas.  When issues arise, take the lead on behalf of your account to address issue.
• Actively follow new work and high risk movements to ensure local office fulfills customer expectations.
• Prepare and lead customer partnership presentations for client meetings. 
• Prepare and lead account reporting updates, including activity, achievements, challenges and client specific KPIs.  Identify areas for improvement and set goals for achieving.
• Lead pricing efforts for assigned accounts.  Determine appropriate increase, generate supporting data and complete customer required documentation to implement.     
• Attend relevant conferences, exhibitions and corporate events to promote Bureau Veritas, develop leads and capture new opportunities.
• Recognize growth as a top priority and spend significant time hunting new opportunities as well as managing/farming existing accounts to grow BV market share.
• Work closely across Bureau Veritas functions to ensure account management and growth objectives are integrated and aligned
• Develop new opportunities with customers utilizing cross functional teams within Bureau Veritas (Lab Operations, Inspection Operations, Global Service Line, Business Development, etc.)
• Proactively read the customer and market segments to implement responses for competitor activity and market changes
• Use of price management systems, forecasting tools, and order process systems that provide a high level of customer service. 
• Monitor key competitors and understand their strengths and weaknesses to maximize opportunities.
• Provide recommendations and capture market intelligence on customers, competitors, market trends, etc.

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• SUPERVISORY RESPONSIBILITIES:

• None at this time.

 

QUALIFICATION REQUIREMENTS: 

• Proven ability to grow account revenue
• Exhibit behaviors of professionalism, respect, customer satisfaction, commercial mindset, drive to succeed.
• Strong communication skills, bo