Loan Underwriter Team Lead- TDAF (US)

Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$68,640 - $102,960 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Credit Management

Job Description:

The Loan Underwriter Team Lead leads the Underwriting Department team. Oversees daily underwriting activities, including workflow, turnaround, productivity and quality monitoring.

Depth & Scope:

• Supervises daily operations to ensure accuracy and efficiency of workflow and staff
• Ensures 48 hour turn time SLA is met
• Acts as an advisor to production and operations staff to ensure team goals are met
• Assists with the selection process and orientation of new staff members
• Supports Loan operations in whatever capacity needed
• Provides exceptional customer service, congruent with WOW! philosophies, to customers, vendors and other institutions
• Demonstrates sound judgment conveying departmental policies and procedures
• Assists in conducting monthly underwriting staff meetings and individual one-on-one monthly meetings with underwriters
• Supports Operations Director with delegation program
• Keeps management abreast of operational needs, providing both a breakdown of the issues at hand as well as recommended solutions
• Researches and resolves discrepancies with customers and investors
• Performs other duties as may be assigned

Education & Experience:

• 2-4 year degree or equivalent experience
• 7+ years of related experience
• FHA DE preferred
• VA LAPP preferred
• Knowledge and understanding of bank operations, department policies, procedures, products, services, systems and applications
• Ability to interact with all TD Bank and departmental customers
• Advanced oral and written communication skills
• Excellent PC skills and familiarity with standard office equipment
• Detail-oriented, self-motivated and has excellent customer service skills
• General knowledge of accounting
• Flexibility in adjusting priorities
• Ability to pro-actively manage workflow

Additional Requirements:

• This role requires you to work every other Saturday
• Hours- 12pm to 9pm

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incen